Dental Lab Technician

Dandy; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

Dental coverage

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy is transforming the dental industry by building the operating system for dental offices worldwide. We are seeking experienced Customer Experience - Dental Lab Technicians to support clinicians during patient scanning, case prep, and design modifications, ensuring high-quality outcomes and an exceptional experience.

You will collaborate with doctors in real-time, provide live clinical support via phone, chat, and video, and translate clinical feedback into production outcomes within a

Qualifications

• 3+ years in a dental technician role.
• 2+ years in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.
• Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
• Technologically adept with the ability to learn and navigate dental design platforms quickly.
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
• Previous experience in a customer-facing lab role is preferred.
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
• Comfortable chatting live with doctors via chat, phone, or video; ready for real-time conversations and trust-building.
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
• Desire to work in a fast-growing, fully-digital lab environment.
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
• Native or near-native fluency in the local market language; English fluency required for global collaboration.

Responsibilities

• Collaborate on Treatment Plans: Review and refine case designs with doctors in real-time to ensure optimal aesthetic and functional outcomes.
• Provide Live Clinical Support: Troubleshoot issues and clarify workflows via phone, chat, and video with clinicians.
• Facilitate Cross-Functional Communication: Liaise between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Skills

Dental technician experience

3Shape CAD/CAM

Digital dental workflows

Customer-facing lab experience

Verbal and written communication

Live doctor conversations

Independent problem-solving

Fast-paced environment adaptability

Tools

3Shape CAD/CAM

Job description

Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

We're looking for experienced and dedicated Customer Experience - Dental Lab Technicians in Germany to join Dandy. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor.

WHAT YOU’LL DO

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
• Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
• Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

WHAT WE’RE LOOKING FOR

• 3+ Years in a Dental Technician Role
• 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
• Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
• Technologically adept with the ability to learn and navigate dental design platforms quickly.
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
• Previous experience in a customer-facing lab role is preferred.
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
• Comfortable chatting live with doctors - whether it's over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
• Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
• Native or near-native fluency in the local market language, with strong knowledge of local dental norms and terminology. English fluency is also required for global collaboration.

Req ID: J-1217

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy https://www.meetdandy.com/privacy-policy/ and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests https://www.meetdandy.com/privacy-requests/.