Real-Time Dental CX Lab Tech — Clinician Support

Dandy; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Mental health support

Parental planning resources

Generous paid time off

Job summary

Dandy is looking for Customer Experience Lab Technicians in the United States to join their innovative team. The role involves collaborating with doctors to refine case designs and providing real-time technical support. Candidates should have over 3 years of experience in a dental technician role and familiarity with CAD/CAM design. Dandy offers comprehensive benefits, including healthcare and generous PTO, ensuring a supportive work environment. Candidates with strong communication skills and a customer-facing background in labs are preferred.

Qualifications

• Deep understanding of digital dental workflows including implant systems.
• Proven ability to build rapport with clinicians and manage complex concerns.
• Experience in a customer-facing lab role is preferred.

Responsibilities

• Collaborate with doctors on treatment plans to ensure optimal outcomes.
• Provide live clinical support and troubleshoot issues.
• Facilitate communication between doctors and lab teams.

Skills

3+ Years in a Dental Technician Role

2+ years of experience in 3Shape CAD/CAM design

Strong independent problem-solving skills

Excellent verbal and written communication skills

Technologically adept

Job description

Dandy is looking for Customer Experience Lab Technicians in the United States to join their innovative team. The role involves collaborating with doctors to refine case designs and providing real-time technical support. Candidates should have over 3 years of experience in a dental technician role and familiarity with CAD/CAM design. Dandy offers comprehensive benefits, including healthcare and generous PTO, ensuring a supportive work environment. Candidates with strong communication skills and a customer-facing background in labs are preferred.