Dental Lab Technical & Client Support Specialist

Absolute Dental Services Inc; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Paid time off and holidays

Life insurance

Disability coverage

Job summary

Denbright Dental Labs is seeking a Technical & Client Support Manager who combines dental lab knowledge with outstanding customer service. This full-time, salaried role reports to the VP of Operations and provides prompt, accurate support to customers and lab staff. No supervisory responsibilities.

The position emphasizes case planning, technical troubleshooting, and collaboration with clinicians to meet patient expectations, with a focus on HIPAA/PHI compliance and continuing R&D awareness.

Qualifications

• Experience in tech and client support within a dental lab or clinical environment.
• Experience with case planning for Crown & Bridge (C&B) and implants.
• Ability to provide general technical support to clinicians.
• Removable (denture) knowledge is a plus.
• Lab experience preferred; training available for chairside clinicians.

Responsibilities

• Assist with patient shade and custom stain appointments as needed.
• Provide excellent customer service to doctors and staff.
• Communicate case planning, fabrication, and any issues with clinicians.
• Manage case design, material choices, and technical questions.
• Support QC and ensure cases stay on schedule.

Skills

Tech support experience

Client support

Dental lab knowledge

Case planning (C&B and implants)

Clinical chairside experience (train)

Job description

Denbright Dental Labs is seeking a Technical & Client Support Manager who combines dental lab knowledge with outstanding customer service. This full-time, salaried role reports to the VP of Operations and provides prompt, accurate support to customers and lab staff. No supervisory responsibilities.

The position emphasizes case planning, technical troubleshooting, and collaboration with clinicians to meet patient expectations, with a focus on HIPAA/PHI compliance and continuing R&D awareness.