Dental Lab Tech & Client Support Manager — On-site

Denbright; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off and holidays

Life insurance, disability coverage, &

Job summary

Denbright Dental Labs is seeking a Technical & Client Support Manager to combine dental lab know-how with superior customer service. Reporting to the VP of Operations, this full-time exempt role supports customers and lab staff and requires HIPAA/PHI compliance.

The position emphasizes case design evaluation, troubleshooting, and collaboration with clinicians to meet patient expectations, while maintaining quality control and timely follow-up.

Qualifications

• Experience in Tech and Client Support within a dental lab or clinical environment.
• Experience with case planning for Crown & Bridge and Implants.
• Ability to provide general technical support to clinicians.
• Removable denture knowledge is a plus.
• We will train the right person who is willing to learn.

Responsibilities

• Implement lab processes; evaluate and plan for case design and fabrication.
• Communicate case planning, fabrication, and any issues with doctors.
• Consult with clinicians on case planning and procedures to achieve patient and clinician expectations.
• Manage case design, material choices, and all other technical questions.
• Evaluate all new cases for quality and accuracy; ensure on-schedule delivery.
• Maintain notes on all cases per doctors’ instructions.
• Assist in QC as needed.
• Provide excellent customer service and HIPAA/PHI compliance.

Skills

Tech Support

Dental Lab Knowledge

Case Planning

Clinician Communication

HIPAA Compliance

Job description

Denbright Dental Labs is seeking a Technical & Client Support Manager to combine dental lab know-how with superior customer service. Reporting to the VP of Operations, this full-time exempt role supports customers and lab staff and requires HIPAA/PHI compliance.

The position emphasizes case design evaluation, troubleshooting, and collaboration with clinicians to meet patient expectations, while maintaining quality control and timely follow-up.