Dental Lab Client Relations Specialist

Hiossen; Buena Park (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance for

Life Insurance & AD&D: Company-funded

Disability Insurance: Short/Long Term

401(k) Company match

15 days PTO first year

Birthday PTO

10 holidays per year

Job summary

Hiossen is seeking a detail-oriented individual for a full-time, on-site role at our Buena Park location. The candidate will handle inquiries from dental clinics, manage case communications, and ensure timely delivery of impressions, models, and restorations.

Responsibilities include logging work orders, tracking progress, coordinating with couriers, and maintaining accurate records. Dental lab experience and strong communication skills are essential.

Qualifications

• Prior work experience at a dental laboratory is required.
• Minimum 1 year of experience in customer service or administrative support.
• Strong and courteous phone and email communication skills.
• Comfortable with basic office software including Excel and document preparation tools.
• Detail-oriented with strong scheduling and multitasking ability.
• Working knowledge of basic dental restoration terminology (crowns, bridges, implants, etc.).
• Experience with CAD/CAM-related case management systems preferred.

Responsibilities

• Respond to inquiries from dental clinics via phone, email, and messaging platforms; manage all case-related communication professionally and promptly.
• Receive and review incoming work orders, log cases into the system, and track case progress from intake to delivery.
• Confirm and adjust delivery deadlines; handle remake requests and coordinate urgent or rush cases.
• Confirm shipping and receipt of impressions, models, and finished restorations; coordinate with courier and delivery services.
• Relay dentists' requests including shade selections and design revisions to lab technicians; communicate technician feedback back to clients.
• Serve as the first point of contact for complaints and remake requests; coordinate internally to resolve issues in a timely and professional manner.
• Maintain case records, organize basic invoicing information, and perform accurate data entry.
• Respond to inquiries from prospective clients and maintain strong relationships with existing accounts.

Skills

Customer service

Phone communication

Email communication

Data entry

Scheduling

Multitasking

Dental terminology

Excel

CAD/CAM systems

Education

Dental laboratory experience (preferred)

Tools

CAD/CAM systems

Excel

Job description

Hiossen is seeking a detail-oriented individual for a full-time, on-site role at our Buena Park location. The candidate will handle inquiries from dental clinics, manage case communications, and ensure timely delivery of impressions, models, and restorations.

Responsibilities include logging work orders, tracking progress, coordinating with couriers, and maintaining accurate records. Dental lab experience and strong communication skills are essential.