Dental Treatment Coordinator

Anderson Dental; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Anderson Dental is looking for a Dental Treatment Coordinator in North Phoenix, Arizona. The role involves customer service, administration, and sales support to help patients understand their treatment plans while managing office schedules and financial details.

The ideal candidate will have strong communication skills, knowledge of dental practices, and experience with insurance and billing processes. Previous experience in dental assisting or front office work is preferred.

Responsibilities

• Explain diagnosis and recommended treatment plans to patients.
• Coordinate appointments, handle financial arrangements, and ensure patients feel informed.
• Review treatment plans created by the dentist.
• Schedule appointments based on treatment priority.
• Verify insurance benefits and submit pre-authorizations.

Skills

Strong communication and interpersonal skills

Knowledge of dental terminology and procedures

Experience with Dentrix practice management software

Understanding of dental insurance and billing processes

Organizational and multitasking abilities

Sales or customer service experience

Education

High school diploma or equivalent

Dental assisting, front office, or administrative experience

Job description

Looking for a Dental Treatment Coordinator at our office in North Phoenix. This role combines customer service, administration, and sales support, helping patients understand and move forward with treatment plans while keeping the office schedule and finances organized.

Key Responsibilities

• Patient Communication
  • Explain diagnosis and recommended treatment plans to patients.
  • Coordinate appointments, handle financial arrangements, and ensure patients feel informed and comfortable.
  • Answer questions about procedures, timelines, and outcomes.
  • Build trust and maintain a positive patient experience.
  • Confirm appointments two days in advance.
• Treatment Planning and Case Presentation
  • Review treatment plans created by the dentist.
  • Present options, prioritize procedures, and discuss urgency.
  • Help patients commit to and schedule treatment.
• Scheduling and Coordination
  • Schedule appointments based on treatment priority and availability.
  • Coordinate multi-visit or complex procedures.
  • Manage cancellations and follow‑ups.
• Financial Coordination
  • Explain costs, insurance coverage, and out‑of‑pocket expenses.
  • Offer payment plan options or financing solutions.
  • Verify insurance benefits and submit pre‑authorizations.
  • Present alternative payment methods via Cherry or Care Credit.
• Insurance and Administrative Tasks
  • Communicate with insurance companies regarding claims and approvals.
  • Track pending treatments and follow up with patients.
  • Maintain accurate patient records in dental software systems.
• Case Acceptance and Practice Growth
  • Encourage patients to proceed with recommended care.
  • Monitor treatment acceptance rates.
  • Support office production goals.

Required Skills and Qualifications

• Strong communication and interpersonal skills.
• Knowledge of dental terminology and procedures.
• Experience with Dentrix practice management software.
• Understanding of dental insurance and billing processes.
• Organizational and multitasking abilities.
• Sales or customer service experience (often preferred).

Education and Experience

• High school diploma or equivalent (required).
• Dental assisting, front office, or administrative experience (preferred).