Dental Lab Technical Advisor

National Dentex; Fenton (MO); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision

Disability insurance

Life insurance

Paid holidays

Vacation

Sick time

401K

Tuition reimbursement

Zusammenfassung

National Dentex in Fenton, MO is seeking a Dental Lab Technical Advisor for a full-time, on-site role. You will support Removable/Fixed/Implant/Appliances areas and liaise with doctors to resolve issues.

Regular hours are 7:30 a.m. to 4:00 p.m., Monday to Friday, with benefits including health, dental, vision, disability, and life insurance; paid holidays, vacation, sick time, 401K, and tuition reimbursement.

Qualifikationen

• Direct dental customer service experience (12 months) in technical issues.
• Strong computer skills and MS Office proficiency.
• Strong communication, problem solving, and willingness to learn.

Aufgaben

• Facilitate assigned technical area (Removable/Fixed/Implant/Appliances) calls.
• Make proactive calls to follow up on completed cases for new doctors and for new products.
• Complete an administrative quality inspection on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
• Provide special attention to new doctors and doctors that are experiencing concerns.
• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations.
• Analyze remakes by customer and ensure any issues are resolved.
• Follow up on all customer issues to be sure the issues identified are resolved to the customer's satisfaction.

Kenntnisse

MS Office

Verbal communication

Customer service

Typing

Initiative

Ausbildung

High school diploma or GED

Tools

Outlook

Excel

Word

Jobbeschreibung

Keller Laboratories-86
Fenton, MO 63026, USA

• On-site
• Travel Required : No
• Technical Advisor
• Full-Time
• Requisition #: DENTA009695

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Keller in Fenton, MO for a Full-Time Dental Lab Technical Advisor.

The regular hours for this position are from 7:30 a.m. to 4:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Facilitate assigned technical area (Removable/Fixed/Implant/Appliances) calls
• Make proactive calls to follow up on completed cases for new doctors and for new products
• Complete an "administrative quality inspection" on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
• Provide special attention to new doctors and doctors that are experiencing concerns
• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
• Analyze remakes by customer and ensure any issues are resolved
• Follow up on all customer issues to be sure the issues identified are resolved to the customer's satisfaction
• All other duties as assigned

Skills and Abilities Required:

• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative

Minimum Education and Experience Required:

• High school diploma or GED equivalent
• Minimum 12 months experience of direct dental customer service experience on technical related issues
• PC literacy required: MS Office Skills (Outlook, Word, Excel)
• Strong Communication Skills
• Customer Focus
• Problem Solving
• Decision Quality
• Willingness to Learn
• Productive Work Habits

Hazardous Materials or Equipment Used:

• All Office Equipment
• Potential Exposure to Bloodborne Pathogens

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time

Travel Required

No .

Qualifications

Behaviors

Required

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Education

Required

High School or Equivalent or better.

Experience

Required

• Minimum 12 months experience of direct dental customer service experience on technical related issues Minimum 12 months production experience, preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.