Dental IT Help Desk Technician - Remote Support

Darkhorse Tech; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Darkhorse Tech is seeking a Help Desk Technician to assist clients with technical issues via phone, email and chat, delivering exceptional customer service and building relationships. You will gain exposure to hardware, software, and imaging products while supporting clients nationwide with both remote and on-site options.

The role covers end-user devices, printers, and network equipment, with limited Saturday on-call coverage and hours from 11:00am to 8:00pm EST, providing comprehensive support

Qualifications

• Excellent verbal and written communication skills.
• Proven time management skills.
• Reliability and the ability to work independently.
• Excellent customer service skills.
• Problem solving and troubleshooting abilities.
• 1-2 years of tech support experience preferred.
• 1-2 years of customer service experience.
• Bachelor’s degree in Information Technology or Computer Science preferred.

Responsibilities

• Provide excellent customer service via phone and remote support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service, update, and resolve open tickets
• Adhere to established methods for responding to and documenting support requests
• Perform maintenance tasks on end user devices
• Provide ongoing user training and self-fix solutions to clients
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
• Handle technical requests such as password resets, drive mapping, and user accounts setup
• Provide limited Saturday coverage as part of an on-call rotation schedule
• Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Skills

Communication skills

Time management

Reliability

Customer service

Problem solving

Tech support

Customer service experience

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Darkhorse Tech is seeking a Help Desk Technician to assist clients with technical issues via phone, email and chat, delivering exceptional customer service and building relationships. You will gain exposure to hardware, software, and imaging products while supporting clients nationwide with both remote and on-site options.

The role covers end-user devices, printers, and network equipment, with limited Saturday on-call coverage and hours from 11:00am to 8:00pm EST, providing comprehensive support