Tier 1 Help Desk Technician (Pacific Time Zone Shift) (Fully Remote)

Darkhorse Tech; United States; À distance; USD 36 000 - 48 000; Plein temps

Résumé du poste

Darkhorse Tech is a dental-specific IT services provider delivering comprehensive MSP solutions to dental practices nationwide. With 13+ years of experience, we focus on reliable support and strong client relationships.

This role supports Tier 1 incidents and coordinates with the service desk to ensure timely resolution. Ideal candidates bring 1-2 years in tech support or customer service, solid troubleshooting skills, and familiarity with Windows, Office 365, and Apple OS.

Qualifications

• 1-2 years tech support or customer service preferred.
• Strong troubleshooting and time management skills.
• Experience with Windows, Office 365, and Apple OS.

Responsabilités

• Provide Tier 1 support via phone, email, chat.
• Troubleshoot PCs, printers, and network equipment.
• Document and maintain support requests.

Connaissances

Tech support

Customer service

Time management

Troubleshooting

Outils

Windows OS

Office 365

Apple macOS

Description du poste

• Dental-specific IT managed services provider
• Serves 1400+ clients nationwide

About You:

• Service-first with excellent communication
• Solution-oriented and accountable

Responsibilities:

• Provide Tier 1 support via phone, email, chat
• Troubleshoot PCs, printers, and network equipment
• Document and maintain support requests

Qualifications:

• 1-2 years tech support or customer service preferred
• Strong troubleshooting and time management skills
• Experience with Windows, Office 365, and Apple OS

Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, startup projects, and software and hardware sales. With 13+ years of experience, the company serves over 1400 clients nationwide and focuses on relationship-focused MSP partnerships.