Dental IT Help Desk Technician | Client-Focused Support

Darkhorse Tech; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Darkhorse Tech is a dental-specific IT services provider delivering comprehensive MSP solutions to dental practices nationwide. With 13+ years of experience, we focus on reliable support and strong client relationships.

This role supports Tier 1 incidents and coordinates with the service desk to ensure timely resolution. Ideal candidates bring 1-2 years in tech support or customer service, solid troubleshooting skills, and familiarity with Windows, Office 365, and Apple OS.

Qualifications

• 1-2 years tech support or customer service preferred.
• Strong troubleshooting and time management skills.
• Experience with Windows, Office 365, and Apple OS.

Responsibilities

• Provide Tier 1 support via phone, email, chat.
• Troubleshoot PCs, printers, and network equipment.
• Document and maintain support requests.

Skills

Tech support

Customer service

Time management

Troubleshooting

Tools

Windows OS

Office 365

Apple macOS

Job description

Darkhorse Tech is a dental-specific IT services provider delivering comprehensive MSP solutions to dental practices nationwide. With 13+ years of experience, we focus on reliable support and strong client relationships.

This role supports Tier 1 incidents and coordinates with the service desk to ensure timely resolution. Ideal candidates bring 1-2 years in tech support or customer service, solid troubleshooting skills, and familiarity with Windows, Office 365, and Apple OS.