Dental IT Field Technician - Hybrid (Tulsa)

Darkhorse Tech; Tulsa (OK); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Darkhorse Tech in Tulsa, OK seeks a Field Technician to support dental offices with hardware, software, and network issues. The role combines travel to client sites with remote work, requiring excellent customer service and problem-solving.

You will install and configure PCs, printers, and network gear; perform Tier 1 troubleshooting; and provide on-site or remote support. Saturday on-call rotation and reliable transportation are required.

Qualifications

• Bachelor’s degree in IT or CS preferred.
• 1-2 years of tech support experience.
• 1-2 years of customer service experience.
• Must have reliable transportation.
• Excellent verbal and written communication.
• Proven time management and reliability.
• Ability to work independently.

Responsibilities

• Provide excellent customer service via phone, remote, and on-site support.
• Walk clients through diagnostic procedures to identify and resolve errors.
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
• Handle technical requests such as password resets, drive mapping, and user account setup.
• Run network lines, punch down cable, and terminate RJ45 connections.
• Provide Saturday coverage as part of an on-call rotation.
• Perform Tier 1 troubleshooting on printers, wireless network configuration, and Office products.

Skills

Communication

Time management

Reliability

Customer service

Problem solving

Technical support

Independent work

Transportation

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Darkhorse Tech in Tulsa, OK seeks a Field Technician to support dental offices with hardware, software, and network issues. The role combines travel to client sites with remote work, requiring excellent customer service and problem-solving.

You will install and configure PCs, printers, and network gear; perform Tier 1 troubleshooting; and provide on-site or remote support. Saturday on-call rotation and reliable transportation are required.