Dental IT Field Technician - Hybrid (Tulsa)

Darkhorse Tech

Tulsa (OK)

Hybrid

USD 40,000 - 55,000

Full time

14 days+

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Job summary

Darkhorse Tech in Tulsa, OK seeks a Field Technician to support dental offices with hardware, software, and network issues. The role combines travel to client sites with remote work, requiring excellent customer service and problem-solving.

You will install and configure PCs, printers, and network gear; perform Tier 1 troubleshooting; and provide on-site or remote support. Saturday on-call rotation and reliable transportation are required.

Qualifications

Bachelor’s degree in IT or CS preferred.
1-2 years of tech support experience.
1-2 years of customer service experience.
Must have reliable transportation.
Excellent verbal and written communication.
Proven time management and reliability.
Ability to work independently.

Responsibilities

Provide excellent customer service via phone, remote, and on-site support.
Walk clients through diagnostic procedures to identify and resolve errors.
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
Handle technical requests such as password resets, drive mapping, and user account setup.
Run network lines, punch down cable, and terminate RJ45 connections.
Provide Saturday coverage as part of an on-call rotation.
Perform Tier 1 troubleshooting on printers, wireless network configuration, and Office products.