Dental IT Help Desk Specialist (Tier 1)

Darkhorse Tech

United States

Remote

USD 35,000 - 48,000

Full time

8 days ago

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Job summary

Darkhorse Tech in the United States is seeking a Help Desk Technician to assist clients with technical issues via phone, email, and chat, building relationships and delivering outstanding customer service. In this role you will support hardware, software, printers and imaging products, while guiding users through solutions and documenting steps taken.

You will gain exposure to a wide range of products and services, including remote and on-site support nationwide.

Qualifications

Excellent verbal and written communication skills.
Proven time management skills.
Proven reliability and the ability to work independently.
Excellent customer service skills.
Problem solving and troubleshooting skills.
1-2 years of tech support experience preferred.
1-2 years of customer service experience.

Responsibilities

Provide excellent customer service via phone and remote technical support.
Walk clients through diagnostic procedures to identify and resolve errors.
Communicate with vendors to request service, update, and resolve open tickets.
Adhere to established methods for responding to and documenting support requests.
Perform maintenance tasks on end user devices.
Provide ongoing user training and self-fix solutions to clients.
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
Handle technical requests such as password resets, drive mapping, and user accounts setup.
Provide limited Saturday coverage as part of an on-call rotation schedule.