Dental IT Field Technician - Hybrid On-site & Remote

Darkhorse Tech, Inc.; Tulsa (OK); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Darkhorse Tech, Inc. is seeking a remote Field Technician for the Tulsa, OK area who will travel to dental offices to assist with technical issues and provide exceptional customer service.

When not on-site, you will work from home to support clients remotely and gain exposure to hardware, software, and imaging products nationwide. Ideal candidates have 1–2 years of tech support and customer service experience, a Bachelor’s degree in IT or CS preferred, and reliable transportation.

Qualifications

• Excellent verbal and written communication.
• Strong time management and reliability.
• Proven customer service and problem-solving skills.
• 1–2 years of tech support experience.
• 1–2 years of customer service experience.
• Bachelor's degree in IT or CS preferred.
• Must have reliable transportation.

Responsibilities

• Provide excellent customer service via phone, remote, and on-site technical support.
• Walk clients through diagnostic procedures to identify and resolve errors.
• Communicate with vendors to request service, update, and resolve open tickets.
• Adhere to established methods for responding to and documenting support requests.
• Perform maintenance tasks on end user devices.
• Provide ongoing user training and self-fix solutions to clients.
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
• Handle technical requests such as password resets, drive mapping, and user account setup.
• Run network lines, punch down cable, and terminate RJ45 connections.
• Provide Saturday coverage as part of an on-call rotation schedule.
• Perform Tier 1 troubleshooting and administration for printers, networks, and security.

Skills

Communication

Time management

Reliability

Customer service

Problem solving

Tech support

Transportation

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Darkhorse Tech, Inc. is seeking a remote Field Technician for the Tulsa, OK area who will travel to dental offices to assist with technical issues and provide exceptional customer service.

When not on-site, you will work from home to support clients remotely and gain exposure to hardware, software, and imaging products nationwide. Ideal candidates have 1–2 years of tech support and customer service experience, a Bachelor’s degree in IT or CS preferred, and reliable transportation.