Front Office- Insurance Coordinator

Community Dental Partners; Crockett (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision

Dental

Paid Time Off

Holiday Pay

CPR Certification

Career Growth

Job summary

Community Dental Partners is seeking a Front Office Assistant - Insurance Coordinator to enhance patient experiences by verifying insurance and supporting staff across the front desk. You will greet patients, collect information, and assist with scheduling in a fast-paced dental office.

The role emphasizes strong communication, multitasking, and teamwork to ensure smooth daily operations and a positive patient experience.

Qualifications

• High School diploma or equivalent required.
• Strong written and verbal communication skills.
• Customer service experience is a plus.
• Ability to multitask and prioritize tasks.

Responsibilities

• Greet patients upon arrival.
• Verify insurance information and update records.
• Assist with scheduling and appointment confirmations.
• Answer routine questions about appointments, policies, and treatments.
• Maintain front office area and assist Greeter as needed.

Skills

Customer Service

Multitasking

Team Player

Communication

Education

High School Diploma

Tools

Office Software

Job description

FRONT OFFICE ASSISTANT - INSURANCE COORDINATOR

Location: LOL Dental Schedule: Ortho | Tue-Thur: 8am-5pm Salary: $16/hr (based on experience)!

Reports to: Practice Manager Key Partnership: Clinical, Billing, and Operations Department: Operations Classification: Non-Exempt

BENEFITS & PERKS:

• 401(k)
• Health (PPO/HSA), Vision, Dental,
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program
• Employee, Spouse, and Child Life Insurance Options
• Accident Insurance

POSITION OVERVIEW:

Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!

ESSENTIAL DUTIES:

• Greet patients upon arrival
• Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.
• Change and update patient(s) status in the computer according to establishes guidelines
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
• Verifying insurance and frequencies when needed.
• Review the schedule in advance to ensure appointments and patients are due before confirming them.
• Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
• Back up the Greeter when they are not at the station or are performing a trust walk.
• Clean/maintain front office area/lobby
• Perform other duties as assigned

REQUIREMENTS:

• Education: High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing
• Dependability
• Team player

KEY SKILLS & ABILITIES, CHARACTERISTICS OF A GOOD FIT:

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skills
• Great at building relationships with new people
• Great interpersonal skills

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affi­ci­ative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.