Dental Insurance Coordinator

Tyrer Dental Care; Jonesboro (AR); On-site; USD 35,000 - 45,000; Full time

Job summary

Tyrer Dental Care in Jonesboro, AR is seeking a Dental Insurance Coordinator to manage insurance verification, claims submission, and patient account support, ensuring accurate billing and maximizing reimbursements.

The role requires documenting benefits, posting insurance payments, handling AR aging, communicating with patients, and maintaining HIPAA compliance while staying updated on coding changes.

Qualifications

• Dental office experience preferred
• Knowledge of dental terminology strongly preferred

Responsibilities

• Verify patient insurance eligibility and benefits prior to appointments.
• Document coverage details, frequencies, limitations, and waiting periods.
• Communicate estimated patient portions to front desk and/or patients.
• Submit electronic and paper claims daily.
• Ensure claims are complete and include required documentation.
• Monitor claim status and follow up on outstanding claims.
• Post insurance payments and adjustments accurately.
• Explain insurance benefits and financial responsibilities to patients.
• Assist patients with payment arrangements when necessary.
• Maintain HIPAA compliance and accurate chart documentation.

Skills

Dental terminology

Dentrix

Cherry

Vyne

Attention to detail

Communication

Multitasking

Tools

Dentrix

Cherry

Vyne

Job description

The Dental Insurance Coordinator is responsible for managing all aspects of dental insurance processing, verification, claims submission, and patient account support. This role ensures accurate billing, maximizes insurance reimbursement, and provides clear financial communication to patients to support a positive practice experience.

KEY RESPONISIBILITIES

Insurance Verification & Benefits

• Verify patient insurance eligibility and benefits prior to appointments.
• Accurately document coverage details, frequencies, limitations, and waiting periods.
• Communicate estimated patient portions to front desk and/or patients

Claims Processing

• Submit electronic and paper claims daily.
• Ensure claims are complete, accurate, and include required documentation.
• Monitor claim status and follow up on outstanding claims.
• Post insurance payments and adjustments accurately

Accounts Receivable & Follow-up

• Work aging reports and resolve unpaid claims.
• Appeal denied or underpaid claims.
• Communicate with insurance representatives to resolve discrepancies.
• Maintain insurance aging within practice goals.

Patient Financial Communication

• Explain insurance benefits and financial responsibilities to patients.
• Assist patients with payment arrangements when necessary.
• Answer insurance and billing questions in a professional, friendly manner.

Compliance & Accuracy

• Maintain HIPAA compliance.
• Ensure accurate chart documentation.
• Stay updated on insurance policies, coding changes, and industry regulations.

Qualifications

• Dental office experience preferred
• Knowledge of dental terminology strongly preferred

Skills

• Strong understanding of dental insurance plans (PPO, HMO, MEDICAID, ETC.)
• Proficiency with dental practice management software. (Dentrix, Cherry, Vyne)
• Excellent attention to detail.
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment.