Dental Insurance coordinator

KPD; Kannapolis (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

A medical organization in Kannapolis, NC is seeking an individual responsible for insurance claim processing and patient financial interactions. The role involves monitoring payments, processing claims, and ensuring financial agreements are maintained. Ideal candidates should have experience with insurance billing and strong communication skills, providing an opportunity for advancement within a supportive environment.

Qualifications

• Experience in processing insurance claims and billing.
• Strong communication skills to discuss financial matters with patients.
• Ability to document patient information accurately.

Responsibilities

• Process and submit insurance claims daily.
• Monitor outstanding claims and follow up with patients.
• Collect payments from patients according to financial agreements.

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Responsibilities

• Study the most frequently used insurance plans to understand the various nuances to communicate with patients more effectively; document insurance information on the patient chart for quick reference
• Process and submit insurance claims daily, including secondary insurance billing
• Post all payments
• Monitor and follow-up on outstanding claims
• Note patient names and the amount they owe so collection over-the-counter can take place during the day
• Identify patients in the daily schedule who are a financial concern, note payment problems on the patient charts, and arrange a conference with them either before or at the appointment
• Record all financial discussions with patients on the chart and enter information into the computer
• Secure a signed financial treatment plan from each patient for diagnosed treatment(s)
• Contact patients who have not kept their financial agreement within a 5-day grace period to collect payment per the financial plan
• Prepare and mail patient statements each month on a regular billing cycle
• Make collection calls
• Solidify the financial agreement with the patient, such as payment amount and schedule
• Follow through with correspondence regarding collection when unable to contact the patient on the telephone
• Prepare and send uncollected accounts to collections or small claims court with employer approval, and follow through as needed. Represent employer in small claims court, if necessary
• Monitor patients who have been turned over to a collection agency
• Send information as requested by insurance companies: x-rays, charting, narratives, and other documentation for processing the claim when applicable
• Provide insurance predetermination documentation to patients, contact the patient to make financial arrangements, and schedule treatment
• Correspond with insurance companies; resolve payment delays, requests for additional information, or treatments that have been denied coverage
• Handle all inquiries concerning insurance daily