Dental Implementation & Training Specialist Contractor

Colonial Group; Town of Texas (WI); On-site; USD 47,000 - 63,000; Full time

Job summary

Colonial Group is seeking a Dental Implementation & Training Specialist (Contractor) to onboard and train dental teams on Dentrix Enterprise. This hands-on role requires strong dental background, focus on adoption, and go-live support with travel up to 75%.

Work with dentists, assistants, and coordinators to improve workflows and patient experiences during software implementations. The contractor will develop curricula, deliver role-based training, and partner with IT and vendor teams to resolve

Qualifications

• Must have dental office or DSO experience.
• Background in training or staff coaching preferred.
• Excellent communication across clinical and administrative teams.
• Ability to manage multiple priorities and stay professional.

Responsibilities

• Lead hands-on, role-based training for dental teams on Dentrix Enterprise.
• Train teams on insurance workflows, case acceptance, and membership programs.
• Provide at-the-elbow support during go-live and post-implementation.
• Customize curricula for individual practice needs and team levels.
• Serve as dental subject matter expert for operational and workflow questions.

Skills

Dental office experience

Training experience

Communication skills

Change management

Team leadership

Education

Dental Assistant background

Tools

Dentrix Enterprise

Job description

Dental Implementation & Training Specialist - Contractor

Please note this is a Contractor role (not eligible for benefits) at $40 per hour, with 75% travel required. MUST have a background in dental.

Why This Role Matters

This role sits at the intersection of dental operations, staff training, and technology adoption. As a Dental Implementation & Training Specialist, you will directly impact how dental teams function day to day—helping providers and staff confidently use Dentrix Enterprise, improve insurance workflows and case acceptance, and deliver better patient experiences.

Your ability to train, coach, and guide dental teams through change will determine the success of system implementations and long-term adoption. This role is ideal for a dental professional who enjoys teaching, problem-solving, and leading teams through challenging transitions, while staying deeply connected to real dental practice workflows.

Role Overview

The Dental Implementation & Training Specialist (ITS) is a hands-on, training-focused contractor role responsible for onboarding, training, and supporting dental practices during the implementation of Dentrix Enterprise and related dental software. This role is ideal for a strong Dental Assistant, Insurance Coordinator, or Dental Office Leader who excels at training teams, driving adoption, and navigating hard conversations in dynamic environments.

Key Focus Areas

• Dental team training & system adoption
• Insurance workflows, membership programs & case acceptance
• Front office, back office, and provider engagement
• Change management within dental practices
• Go-live support and post-implementation optimization

What You’ll Do

Training & Practice Support

• Lead hands-on, role-based training for dental providers, Dental Assistants, Insurance Coordinators, and front office teams on Dentrix Enterprise.
• Train teams on insurance workflows, treatment planning, case presentation, and membership programs within the system.
• Provide at-the-elbow support during go-live, ensuring staff confidence and continuity of patient care.
• Customize and deliver training curriculums tailored to individual practice needs and team skill levels.
• Serve as a trusted dental subject matter expert, able to answer operational, workflow, and system-related questions.

Communication & Change Management

• Act as the primary point of contact for practices during implementation.
• Set expectations, manage resistance to change, and confidently navigate difficult conversations when needed.
• Intake, triage, and manage issues, ensuring timely resolution and clear communication.
• Provide regular updates and elevate risks or concerns appropriately.

Collaboration

• Work closely with:
  • Dental practices and operational leaders
  • IT and Enterprise Project teams
  • Practice Technology Support teams
  • Third-party dental software and equipment vendors
• Build strong, collaborative relationships across clinical, administrative, and technical teams.

Who This Role Is Ideal For

• Strong Dental Assistants (DAs) with training or leadership experience
• Insurance Coordinators or Treatment Coordinators skilled in insurance, case acceptance, and patient communication
• Dental professionals who enjoy training, coaching, and improving practice performance
• Individuals who are adaptable, confident, and comfortable addressing obstacles directly

Required Skills & Experience

• Dental office or Dental Service Organization (DSO) experience required, no exceptions
• Strong understanding of:
  • Dental insurance processes
  • Case acceptance and treatment planning
  • Membership programs
  • Front and back-office workflows
• Experience in training or mentoring dental staff preferred
• Strong communication skills with the ability to work across clinical, administrative, and technical teams
• Proven ability to remain calm under pressure and manage competing priorities
• High level of professionalism, organization, and accountability

Additional Requirements

• Contractor role at $40/hour - 1099 Employee
• Willingness to travel 3 weeks out of the month
• Availability for occasional evenings, weekends, and go-live support
• Ability to provide on-call support during critical implementation periods