Dental Front Office Team Member - PCC/Manager/Scheduling

Dental Office; Sacramento (CA); On-site; USD 65,000 - 82,000; Full time

Job summary

Esskay Dental in Sacramento, CA is looking for a full-time Dental Front Office Team Member to cover PCC, office management and scheduling. You will engage with patients, coordinate appointments, billing and insurance verifications to keep the practice running smoothly.

Ideal candidates bring experience in a dental office setting, strong organizational and leadership abilities, and a commitment to HIPAA compliance and excellent patient service.

Qualifications

• Proven experience in dental office management or a similar healthcare admin role.
• Familiarity with dental scheduling and billing software.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• HIPAA knowledge and patient privacy focus.

Responsibilities

• Manage front office activities to ensure patient reception and office coordination.
• Schedule patient appointments efficiently to optimize the dentist’s calendar.
• Maintain updated records of appointments, payments, and insurance verifications.
• Communicate effectively between patients, dentists and staff.
• Oversee administrative procedures to comply with medical and legal requirements.
• Handle patient inquiries by phone and in person with clarity and courtesy.
• Manage office supplies and reorder as needed.
• Coordinate with the dental team to improve customer service and efficiency.
• Ensure confidentiality of patient records per HIPAA.
• Process billing and dental claims, and manage accounts receivable.
• Prepare reports on office performance and patient feedback.
• Lead and supervise front office staff to foster teamwork.

Skills

Dental office management

Scheduling software

Billing software

Leadership

HIPAA compliance

Communication

Education

High school diploma

Medical Administration (preferred)

Tools

MS Office

Excel

Job description

Job Opening at Esskay Dental: Dental Front Office Team Member - PCC/Manager/Scheduling

Job Description

We at Esskay Dental are excited to announce a full-time job opening for a dedicated and professional Dental Front Office Team Member - PCC/Manager/Scheduling. Our practice is committed to delivering top-notch dental care to our community. As we expand our team, we are looking for a dynamic individual ready to contribute to our front office operations and help optimize patient care coordination.

This position is integral to the functioning of our dental office. It combines roles of Patient Care Coordinator (PCC), Office Manager, and Scheduler. It's an on-site job, offering an incredible opportunity to interact directly with patients and ensure the smooth operation of the front office. We are looking for someone who thrives in a busy environment and is meticulous about enhancing patient encounters through efficient management service.

Duties and Responsibilities

• Manage the front office activities to ensure excellence in patient reception and overall office coordination.
• Schedule patient appointments efficiently to optimize the workflow and dentist’s calendar.
• Maintain updated records of patient appointments, payment transactions, and insurance verifications.
• Facilitate effective communication between patients, dentists, and other medical professionals involved in patient care.
• Oversee administrative procedures and documentation to comply with medical and legal requirements.
• Handle patient inquiries over the phone and in-person, providing clear and courteous information.
• Manage inventories of office supplies and reorder as necessary to maintain proper office operations.
• Coordinate with the dental team to develop and implement strategies for improving customer service and operational efficiency.
• Ensure confidentiality and security of patient records in accordance with HIPAA regulations.
• Process billing and payment procedures, submitting dental claims and managing account receivables.
• Prepare regular reports on office performance and patient feedback to facilitate continuous improvement.
• Lead, motivate, and supervise front office staff to foster a collaborative and efficient team environment.

Requirements

• Proven experience in dental office management or a similar role in healthcare administration.
• Strong understanding of dental scheduling and billing software systems.
• Excellent organizational and leadership skills.
• Exceptional communication and interpersonal skills to interact effectively with patients and staff.
• Knowledge of dental terminology, procedures, and diagnosis.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Commitment to providing high quality customer service and patient care.
• Understanding of insurance policies and claims processing in a dental context.
• Familiarity with regulatory requirements of healthcare operations, including HIPAA.
• High school diploma or equivalent; further education in Medical Administration or relevant fields is preferred.
• Strong IT skills and proficiency in MS Office (especially MS Excel).
• Empathetic and professional attitude with a focus on patient satisfaction and discretion.