Dental Front Office & Patient Experience Coordinator

Kokua Smiles; Honolulu (HI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Paid Time off

Job summary

Kōkua Smiles is seeking a friendly and organized Front Office Receptionist/Greeter at Waiʻalae Dental Care in Honolulu. You will greet patients, verify insurance, confirm appointments, and support the front desk team to ensure a smooth patient experience.

The role emphasizes excellent customer service and accurate record-keeping. Ideal candidates have dental front desk or healthcare experience, strong communication, and teamwork.

Qualifications

• Prior front desk or reception experience in healthcare preferred.
• Familiarity with dental terminology ensures clear communication.
• Strong organizational and multi-tasking abilities in a busy practice.

Responsibilities

• Greet patients warmly and assist with inquiries regarding appointments and treatments.
• Verify and document patient insurances and co-pays.
• Make confirmations calls and manage patient communications.
• Provide exceptional customer service and address patient concerns promptly.
• Support care delivery by coordinating with clinicians and administrators.
• Prepare and maintain accurate patient records and care plans.
• Assist in scheduling and follow-up to ensure efficient operations.
• Perform 10-key data entry for patient information and billing support.

Skills

Customer service

Dental terminology

Office management

Team collaboration

Job description

Kōkua Smiles is seeking a friendly and organized Front Office Receptionist/Greeter at Waiʻalae Dental Care in Honolulu. You will greet patients, verify insurance, confirm appointments, and support the front desk team to ensure a smooth patient experience.

The role emphasizes excellent customer service and accurate record-keeping. Ideal candidates have dental front desk or healthcare experience, strong communication, and teamwork.