Dental Front Desk Receptionist/Greeter

Kokua Smiles; Honolulu (HI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Paid Time off

Job summary

Kōkua Smiles is seeking a friendly and organized Front Office Receptionist/Greeter at Waiʻalae Dental Care in Honolulu. You will greet patients, verify insurance, confirm appointments, and support the front desk team to ensure a smooth patient experience.

The role emphasizes excellent customer service and accurate record-keeping. Ideal candidates have dental front desk or healthcare experience, strong communication, and teamwork.

Qualifications

• Prior front desk or reception experience in healthcare preferred.
• Familiarity with dental terminology ensures clear communication.
• Strong organizational and multi-tasking abilities in a busy practice.

Responsibilities

• Greet patients warmly and assist with inquiries regarding appointments and treatments.
• Verify and document patient insurances and co-pays.
• Make confirmations calls and manage patient communications.
• Provide exceptional customer service and address patient concerns promptly.
• Support care delivery by coordinating with clinicians and administrators.
• Prepare and maintain accurate patient records and care plans.
• Assist in scheduling and follow-up to ensure efficient operations.
• Perform 10-key data entry for patient information and billing support.

Skills

Customer service

Dental terminology

Office management

Team collaboration

Job description

About Kōkua Smiles and Rising Tide Dental Partners

Kōkua Smiles is a locally focused dental organization serving communities across Oʻahu through four convenient locations: Dental Care of Pearlridge, Honolulu Dental Care, Waiʻalae Dental Care, and Kāneʻohe Family Dental Care. Our teams are committed to providing compassionate, high-quality dental care while creating welcoming experiences for every patient who walks through our doors.

As part of Rising Tide Dental Partners, Kōkua Smiles benefits from the resources, operational support, and professional development opportunities of a growing multi-practice dental organization while maintaining the community-centered culture and individualized care of its local offices.

We believe exceptional patient care begins with an exceptional team. That is why we invest in mentorship, continued education, leadership development, and meaningful opportunities for growth. Whether someone is beginning a career in dentistry or bringing years of experience to our organization, our goal is to provide a supportive environment where team members can build lasting careers, strengthen their skills, and make a positive difference in the communities we serve.

At Wai'alae Dental Care we don’t just provide dental care; we create exceptional experiences! Our passionate team is dedicated to transforming smiles and enhancing lives, and we’re on the lookout for a talented Dental Front Office Receptionist/Greeter to join our family.

We seek a dedicated and detail-oriented individual who will play a crucial role in ensuring that patients receive the highest level of service and care. This position involves checking in patients, verifying insurances, making confirmations calls, providing exceptional customer service, managing patient interactions, and supporting the overall operational efficiency of our practice. The front desk receptionist will work closely with the front office team and healthcare providers to facilitate seamless communication and care delivery.

What You'll Do:

• Greet patients warmly and assist them with inquiries regarding scheduled appointments, pending treatment, next visits.
• Develop and present clear, personalized treatment options that inspire confidence.
• Offer clear and affordable financing options to ensure treatment is accessible for all patients.
• Coordinate patient appointments, ensuring efficient scheduling and follow-up.
• Prepare and maintain accurate patient records, including care plans and medical histories.
• Utilize dental terminology to communicate effectively with healthcare professionals and patients.
• Assist in developing treatment plans tailored to individual patient needs.
• Manage office tasks such as clerical duties, filing, and maintaining organized records.
• Process patient information with accuracy using 10-key typing skills for data entry.
• Support coding processes for insurance claims and billing purposes.
• Provide exceptional patient service by addressing concerns promptly and professionally.

What You'll Bring:

• A strong background in patient service, focused on creating positive experiences for individuals seeking care.
• Previous experience as a dental treatment coordinator or in a similar role within a healthcare setting is preferred.
• Familiarity with dental terminology to ensure clear communication regarding treatments and procedures.
• Proficiency in office management practices, demonstrating organizational skills that enhance operational efficiency.
• Ability to work collaboratively within a team while effectively managing individual responsibilities.

Why You’ll Love Working Here:

• Competitive Compensation: Enjoy a salary that reflects your skills and experience, along with a comprehensive benefits package.
• Career Growth: We invest in your future with opportunities for professional development and continuing education.
• Vibrant Team Culture: Join a supportive, friendly team that celebrates success and fosters collaboration.

Join us in creating beautiful smiles! today

Job Type: Full-time

• 401(k)
• Health Insurance
• Vision Insurance
• Paid Time off

The pay range for this role is:

17 - 22 USD per hour (Wai’alae Dental Care)