Dental Front Office Coordinator – Patient Care & Scheduling

ADP, Inc.; Hot Springs (AR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) with 3% match

Paid time off

Holidays

Discounted dental services

Job summary

Healthy Connections is seeking a Dental Patient Care Coordinator at the Hot Springs Dental Clinic. You will manage patient check-in/out, scheduling, insurance verification, and payments to ensure smooth clinic operations.

This fast-paced, patient-facing role requires strong organization and communication. Prior dental/healthcare front-office experience is preferred; training is provided, with opportunities for growth and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Bilingual skills (Spanish) preferred but not required.
• Working knowledge of Microsoft Office and electronic practice management systems.
• Strong organizational, communication, and customer service skills.
• Ability to prioritize tasks, manage time effectively, and problem-solve independently.
• Maintain confidentiality and professionalism at all times.
• Willingness to travel to other locations or meetings as needed.

Responsibilities

• Serve as the primary point of contact for patients upon arrival and for walk-in traffic.
• Ensure required documentation is complete and accurate for each visit.
• Verify and maintain current insurance information.
• Check patients out following visits, collect payments, and schedule follow-up appointments.
• Maintain accurate check-out times and communicate patient readiness to providers.
• Support a positive, professional patient experience at every interaction.
• Optimize schedule flow by checking in patients and entering demographic information promptly and accurately.
• Verify insurance coverage, including Medicaid eligibility, prior to services being rendered.
• Manage appointment scheduling, demographic verification, prescription refill assistance, and medical record requests as needed.
• Handle cash, checks, and payment transactions and complete daily reconciliation reports.
• Maintain adequate front office staffing during peak times to support patient volume and provider schedules.
• Maintain inventory of front office supplies and ensure a clean, organized reception area.
• Participate in meetings, trainings, and in-services provided by the Center.
• Support Patient-Centered Medical Home (PCMH), Meaningful Use, and other organizational initiatives.
• Collaborate with dental providers, hygienists, and support staff to maintain efficient clinic operations.
• Develop positive working relationships with other departments and community partners.

Skills

MS Office

Customer service

Organization

Communication

Confidentiality

Spanish (bilingual)

Education

High school diploma or equivalent

Tools

Electronic practice management systems

Job description

Healthy Connections is seeking a Dental Patient Care Coordinator at the Hot Springs Dental Clinic. You will manage patient check-in/out, scheduling, insurance verification, and payments to ensure smooth clinic operations.

This fast-paced, patient-facing role requires strong organization and communication. Prior dental/healthcare front-office experience is preferred; training is provided, with opportunities for growth and a comprehensive benefits package.