Dental Front Office & Business Support Specialist

Heartland; Sanford (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO

Job summary

Dental Care of Sanford, part of Heartland Dental, is seeking a Business Assistant to support front office operations. The role emphasizes patient-first service, PHI protection, and teamwork in a fast-paced dental setting.

The ideal candidate has 1+ years in dental/medical environments, handles insurance tasks, and is comfortable with Dentrix. Training and growth opportunities are provided within the Heartland Dental network.

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• HIPAA training and PHI data safeguards awareness.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties: answering phones, checking mail/email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on claims; verify benefits.
• Post payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Dental Care of Sanford, part of Heartland Dental, is seeking a Business Assistant to support front office operations. The role emphasizes patient-first service, PHI protection, and teamwork in a fast-paced dental setting.

The ideal candidate has 1+ years in dental/medical environments, handles insurance tasks, and is comfortable with Dentrix. Training and growth opportunities are provided within the Heartland Dental network.