Dental Front Office

Lakeside Dental Solutions; Rockwall (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO and paid Holidays

Medical and Vision

Additional wellness benefits

Job summary

Lakeside Dental Solutions is seeking a friendly, organized front desk professional to support the busy dental practice in Rockwall, TX. You will greet patients, manage appointments, verify information, and guide patients through financial responsibilities with a courteous, accurate approach.

The role emphasizes strong communication, teamwork, and a commitment to a welcoming patient experience, with opportunities to grow in a collaborative dental environment.

Qualifications

• Prior experience in a dental or medical front office setting preferred.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Comfortable using scheduling and patient management software.
• Ability to multitask in a fast-paced environment.
• Basic understanding of insurance verification and payment processing preferred.
• Professional, dependable, and team-oriented approach.
• Ability to maintain confidentiality and follow office policies.
• Bilingual in English and Spanish required.

Responsibilities

• Greet patients and provide a positive first impression.
• Answer calls, inquiries, and schedule appointments efficiently.
• Verify patient information and maintain records in the PM system.
• Assist with patient check-in and check-out.
• Collect payments and explain financial responsibilities.
• Coordinate reminders and follow-up communication.
• Support treatment presentation and explain next steps.
• Work with clinical and admin teams to ensure smooth operations.
• Maintain a clean, organized front desk area.
• Handle confidential information discreetly.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Team oriented

Confidentiality

Bilingual English/Spanish

Tools

Practice management software

Electronic health records

Insurance verification systems

Job description

We are seeking a friendly, organized, and detail-oriented dental office professional to support the daily operations of a busy dental practice. In this role, you will help create a welcoming patient experience while managing front office responsibilities with accuracy and professionalism. The ideal candidate enjoys working in a team-oriented environment, communicates clearly, and is committed to delivering excellent service.

Responsibilities

• Greet patients warmly and provide a positive first impression of the practice
• Answer phone calls, respond to inquiries, and schedule appointments efficiently
• Verify patient information and maintain accurate records in the practice management system
• Assist with patient check-in and check-out processes
• Collect payments, process insurance information, and explain financial responsibilities as needed
• Coordinate appointment reminders, confirmations, and follow-up communication
• Support treatment presentation and help patients understand next steps when appropriate
• Work closely with clinical and administrative team members to ensure smooth office operations
• Maintain a clean, organized, and professional front desk area
• Handle sensitive information with discretion and confidentiality

Qualifications

• Prior experience in a dental or medical front office setting preferred
• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities
• Comfortable using scheduling and patient management software
• Ability to multitask and remain composed in a fast-paced environment
• Basic understanding of insurance verification and payment processing preferred
• Professional, dependable, and team-oriented approach
• Ability to maintain confidentiality and follow office policies and procedures
• Bilingual in English and Spanish (required)

Preferred Skills

• Experience with dental terminology and treatment codes
• Knowledge of insurance plans, claims, and patient account management
• Previous experience with appointment coordination and recall systems
• Familiarity with electronic health record or practice management systems

What We Offer

• A supportive and collaborative work environment
• Opportunity to grow your skills in a professional dental practice
• Competitive compensation based on experience
• Training and ongoing support to help you succeed in the role
• PTO and paid Holidays
• Medical and Vision
• Additional wellness benefits