Dental Front Desk & Treatment Plan Coordinator

Clermont Family Dentistry; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Health insurance

On-the-job training

Retirement plan

Uniform allowance

Vision insurance

Job summary

Clermont Family Dentistry in Florida is seeking a Front Desk Coordinator to answer phones, schedule appointments, and perform clerical duties in a fast-paced dental office.

The role requires basic dental terminology, customer service experience, and the ability to handle financial transactions with patients, while maintaining a professional and welcoming environment. Bilingual English/Spanish preferred.

Qualifications

• 1 year of customer service experience preferred.
• Dental terminology is used to communicate treatment with patients.
• Basic computer skills for data entry and scheduling.

Responsibilities

• Answer phone calls and greet visitors
• Schedule and confirm appointments
• Organize and maintain electronic files
• Present cases and explain financial arrangements
• Balance credit transactions and handle basic payments
• Provide information about the practice and services

Skills

Customer service

Bilingual English/Spanish

Dental terminology

Computer skills

Education

High school diploma or equivalent

Job description

$500 Sign on BONUS*

Under direct and indirect supervision, the Front Desk Coordinator will answer inquiries and obtain information for general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative functions such as answering phone calls, scheduling and confirming appointments, organizing and maintaining electronic files, presenting cases, track and balance, credit transactions, and other basic financial support functions.

• Must be comfortable discussing finances and financial arrangements with patients.
• Must have basic dental knowledge to communicate the recommended treatment to the patients.
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Learn to operate new office technologies as they are developed and implemented.
• Collect, sort, distribute, and prepare mail, messages and courier deliveries.
• Input data into computer.
• Provide information about the practice, such as location of offices, employees within the organization, or services provided.
• Transmit information or documents to patients using computer, mail or fax.
• Balance credit transactions and provide basic financial clerical support duties.
• Present cases to patients.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedule and office policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Other duties and tasks, as assigned periodically.

Benefits:

- Employee discount

- Health insurance

- On-the-job training

- Retirement plan

- Uniform allowance

- Vision insurance

Healthcare setting: Dental office

Schedule: 8 hour shift, Monday to Friday, No weekends.

Education: High school or equivalent (Preferred)

Languages: English, Spanish (bilingual preferred)

Experience: Customer service: 1 year (Preferred)

Dental terminology: 1 year (Required)

Computer skills: 1 year (Preferred)

*Sign on bonus is paid after completion of 90 days working probationary period.