Dental Front Desk & Patient Experience Specialist

PDS Health; Chantilly (VA); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

Chantilly Modern Dentistry in Chantilly, VA is seeking a friendly Receptionist to welcome patients, answer calls, and guide guests from check-in to check-out. You will help create a Perfect Patient Experience and develop Patients for Life.

Responsibilities include scheduling, posting payments, and using the practice management system to keep patient records accurate. A high school diploma and excellent communication are required; dental office experience is a plus.

Qualifications

• High School Diploma or GED required.
• Experience in dental/medical office is preferred.
• Excellent interpersonal and communication skills.
• Ability to manage front desk tasks efficiently.

Responsibilities

• Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
• Schedule appointments that result in each healthcare provider having a smooth, productive day
• Interact and communicate with patients and guests in the reception area during their wait time
• Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
• Ensure that all tasks on the front office checklist are completed daily
• Post payments to patient accounts in accordance with Company policies
• Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
• Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
• Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
• Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Skills

Customer service

Communication skills

Office administration

Telephone etiquette

Teamwork

Data entry

Knowledge of dental/medical office

Education

High School Diploma or GED

Tools

Practice management system

Job description

Chantilly Modern Dentistry in Chantilly, VA is seeking a friendly Receptionist to welcome patients, answer calls, and guide guests from check-in to check-out. You will help create a Perfect Patient Experience and develop Patients for Life.

Responsibilities include scheduling, posting payments, and using the practice management system to keep patient records accurate. A high school diploma and excellent communication are required; dental office experience is a plus.