Dental Front Desk Specialist for Patient Experience

Lakeside Dental Solutions; Rockwall (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

PTO and paid holidays

Medical and Vision insurance

Wellness benefits

Training and ongoing support

Career growth opportunities

Collaborative work environment

Job summary

Lakeside Dental Solutions in Rockwall, TX is seeking a friendly, organized front desk professional to support daily operations of a busy dental practice. You will greet patients, schedule appointments, verify insurance, collect payments, and maintain accurate records.

This role emphasizes clear communication, confidentiality, teamwork, and delivering excellent patient service. We offer training, competitive pay based on experience, PTO, medical/vision benefits, and a supportive environment to

Qualifications

• Experience in dental or medical front office preferred.
• Strong customer service and communication skills.
• Attention to detail and organizational abilities.
• Proficient with scheduling and patient management software.
• Ability to multitask in a fast-paced environment.
• Billing and insurance verification knowledge preferred.
• Maintain confidentiality and follow office policies.
• Bilingual in English and Spanish required.

Responsibilities

• Greet patients warmly and provide a positive first impression.
• Answer phone, respond to inquiries, and schedule appointments.
• Verify patient information and maintain records in the practice management system.
• Assist with patient check-in and check-out.
• Collect payments, process insurance information, and explain financial responsibilities.
• Coordinate appointment reminders, confirmations, and follow-up communication.
• Support treatment presentation and explain next steps.
• Collaborate with clinical and administrative team to ensure smooth operations.
• Maintain a clean, organized front desk area.
• Handle sensitive information with discretion and confidentiality.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Scheduling software

Multi-tasking

Confidentiality

Bilingual English/Spanish

Tools

Practice management system

EHR

Billing software

Job description

Lakeside Dental Solutions in Rockwall, TX is seeking a friendly, organized front desk professional to support daily operations of a busy dental practice. You will greet patients, schedule appointments, verify insurance, collect payments, and maintain accurate records.

This role emphasizes clear communication, confidentiality, teamwork, and delivering excellent patient service. We offer training, competitive pay based on experience, PTO, medical/vision benefits, and a supportive environment to