Dental Front Desk Pro — Patient Experience & Payments

The-Practice-Mechanic-1; Lakewood (CO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

401(k) with company match

Up to 5 weeks of PTO

Job summary

Lakewood Complete Dentistry in Colorado is seeking a dependable dental front office professional who will greet patients, manage check-in/check-out, schedule appointments, and coordinate reminders to deliver an exceptional patient experience.

You will verify insurance benefits, obtain pre-authorizations when required, handle payments and maintain accurate records in Open Dental. A friendly, professional demeanor and strong organization are essential for success in our patient-centered team.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in a dental front office, receptionist, or administrative role.
• Strong organizational, multitasking, and communication skills.
• Ability to verify insurance benefits and manage patient accounts.
• Open Dental software experience preferred.
• Knowledge of dental terminology, procedures, and insurance processes.
• Understanding of infection control protocols and PPE requirements.
• Self-motivated team player with strong problem-solving skills.

Responsibilities

• Greet patients and assist with check-in and check-out processes.
• Schedule appointments and manage schedule updates.
• Coordinate appointment reminders and follow-up visits.
• Maintain accurate patient records, digital forms, treatment notes, and insurance information while ensuring HIPAA compliance.
• Answer incoming calls, respond to inquiries, and coordinate with clinical and administrative teams.
• Verify insurance benefits, obtain pre-authorizations when required, and communicate coverage details to patients.
• Collect payments, reconcile daily transactions, and assist with account collections.
• Utilize dental practice management software (Open Dental experience preferred).
• Assist with tracking and ordering office and dental supplies.
• Follow HIPAA guidelines, office policies, and quality standards.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Open Dental

Job description

Lakewood Complete Dentistry in Colorado is seeking a dependable dental front office professional who will greet patients, manage check-in/check-out, schedule appointments, and coordinate reminders to deliver an exceptional patient experience.

You will verify insurance benefits, obtain pre-authorizations when required, handle payments and maintain accurate records in Open Dental. A friendly, professional demeanor and strong organization are essential for success in our patient-centered team.