Dental Front Desk Specialist — Elevate Patient Experience

Neighborhood Dental; Sioux Falls (SD); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Free dental care

Health/vision/life insurance

HSA

Paid time off

401(k) matching

Profit sharing

Education reimbursement

Referral bonus

Uniform reimbursement

Birthday gift

Job summary

Neighborhood Dental in Sioux Falls, SD is seeking a Dental Customer Service Specialist to join our front desk team. You will welcome patients, manage appointments, and ensure a smooth, HIPAA-compliant checkout process.

The role requires at least 2 years of dental customer service and experience in a dental office, with Dentrix Ascend familiarity preferred. We offer great benefits including health coverage, HSA, PTO, 401(k) matching, profit sharing, CE reimbursement, and a friendly team culture

Qualifications

• 2+ years of dental customer service experience.
• Experience working in a dental office.
• Strong multitasking and communication skills.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer incoming calls and schedule appointments.
• Check patients in and out at the front desk.
• Respond to voicemails, emails, texts, and appointment requests.
• Collect payments and enter them into the practice software, Dentrix Ascend.
• Maintain HIPAA compliance.
• Help create a positive, professional clinic environment.

Skills

Customer service

Dental office

Multitasking

Communication

Positive attitude

Tools

Dentrix Ascend

Job description

Neighborhood Dental in Sioux Falls, SD is seeking a Dental Customer Service Specialist to join our front desk team. You will welcome patients, manage appointments, and ensure a smooth, HIPAA-compliant checkout process.

The role requires at least 2 years of dental customer service and experience in a dental office, with Dentrix Ascend familiarity preferred. We offer great benefits including health coverage, HSA, PTO, 401(k) matching, profit sharing, CE reimbursement, and a friendly team culture