Clinical Customer Service Specialist

Neighborhood Dental; Sioux Falls (SD); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Free dental care

Health/vision/life insurance

HSA

Paid time off

401(k) matching

Profit sharing

Education reimbursement

Referral bonus

Uniform reimbursement

Birthday gift

Job summary

Neighborhood Dental in Sioux Falls, SD is seeking a Dental Customer Service Specialist to join our front desk team. You will welcome patients, manage appointments, and ensure a smooth, HIPAA-compliant checkout process.

The role requires at least 2 years of dental customer service and experience in a dental office, with Dentrix Ascend familiarity preferred. We offer great benefits including health coverage, HSA, PTO, 401(k) matching, profit sharing, CE reimbursement, and a friendly team culture

Qualifications

• 2+ years of dental customer service experience.
• Experience working in a dental office.
• Strong multitasking and communication skills.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer incoming calls and schedule appointments.
• Check patients in and out at the front desk.
• Respond to voicemails, emails, texts, and appointment requests.
• Collect payments and enter them into the practice software, Dentrix Ascend.
• Maintain HIPAA compliance.
• Help create a positive, professional clinic environment.

Skills

Customer service

Dental office

Multitasking

Communication

Positive attitude

Tools

Dentrix Ascend

Job description

Dental Customer Service Specialist-West 26th, Sioux Falls, SD

Neighborhood Dental – Sioux Falls, SD

$21–$28/hour DOE | Full-Time, M-F, 8am-5pm | Great Benefits

Quick Apply — You’re a Great Fit If You:

• Have 2+ years of Dental customer service experience
• Have experience working in a dental office!

• Are Friendly, organized, positive, and comfortable in a fast-paced environment

If this sounds like you, we’d love to meet you!

Neighborhood Dental is looking for a Dental Customer Service Specialist to join our growing team. Our mission is simple: save our patients pain, time, and money while creating an outstanding patient experience.

Why You’ll Love Working Here:

• Free dental care for you and your immediate family

• Health, vision, and life insurance

• Health Savings Account (HSA)

• Paid Time Off

• 401(k) with employer matching

• Profit sharing & bonus opportunities

• Continuing education reimbursement

• Referral bonus program

• Uniform reimbursement

• Birthday gift card

• Positive, supportive team culture

What You’ll Do:

• Welcome patients and provide outstanding customer service

• Answer incoming calls and schedule appointments

• Check patients in and out at the front desk

• Respond to voicemails, emails, texts, and appointment requests

• Collect payments and enter them into the practice software, Dentrix Ascend

• Maintain HIPAA compliance

• Help create a positive, professional clinic environment

• What We’re Looking For:

• 2+ years of customer service experience

• Dental office experience required

• Experience with Dentrix Ascend or dental software preferred

• Strong multitasking and communication skills

• Positive attitude and team mindset

• About Neighborhood Dental

• Neighborhood Dental is committed to building a supportive, positive workplace where team members can grow while making a difference in our community. We will hire for personality and train for performance, and we’re proud to serve patients across the Sioux Falls area.