Dental Front Desk Specialist: Elevate Patient Experience

PDS Health; La Verne (CA); On-site; USD 48,712,000 - 68,770,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time to local community

Job summary

La Verne Dental Group is seeking a friendly Receptionist to handle front desk operations, greet patients, answer calls, schedule visits, and manage patient accounts. You will maintain confidentiality, support the PPE process, and contribute to a Positive Patient Experience in a busy dental setting.

The role emphasizes excellent communication, organization, and teamwork, with opportunities to grow your skills in patient services and dental administration while working in a supportive environment.

Qualifications

• Knowledge of office practices, technology and patient insurances.
• Results oriented and proactive.
• Patient advocate with empathy and ethics.
• Process-focused, data-driven and organized.
• Financial acumen and ability to discuss billing basics.
• Influencer who can communicate changes effectively.
• Self-motivated, reliable, and able to work independently.
• Excellent interpersonal, oral and written communication.
• Discretion with patient records.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet patients and guests in person or on the phone and guide them to the appropriate service.
• Schedule appointments to keep providers’ days productive.
• Answer telephones promptly and handle calls efficiently.
• Post payments to patient accounts per company policies.
• Maintain accurate patient registration and visit information in the practice system.
• Obtain consents and notify back office of patient arrivals.
• Confirm appointments per policy or at least 2 days in advance.
• Ensure messages from the Contact Center are returned promptly.
• Participate in daily huddles and team meetings.

Skills

Customer service

Communication

Organization

Confidentiality

Teamwork

Time management

Bilingual Spanish

Education

High School Diploma or GED

Tools

Front desk software

Job description

La Verne Dental Group is seeking a friendly Receptionist to handle front desk operations, greet patients, answer calls, schedule visits, and manage patient accounts. You will maintain confidentiality, support the PPE process, and contribute to a Positive Patient Experience in a busy dental setting.

The role emphasizes excellent communication, organization, and teamwork, with opportunities to grow your skills in patient services and dental administration while working in a supportive environment.