Dental Front Desk & Patient Experience Lead

La Habra Smiles Dental; La Habra (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

La Habra Smiles Dental in La Habra, CA is seeking a friendly Dental Front Desk Receptionist to greet patients, manage appointments, and support the clinical team. The ideal candidate will have front office experience in a dental/medical setting, familiarity with Dentrix, and strong communication skills.

Responsibilities include verifying insurance, processing claims, collecting payments, and maintaining patient records to ensure a smooth patient flow in a busy practice.

Qualifications

• Prior experience in dental or medical front office preferred.
• Familiarity with dental practice management software (Dentrix).
• Knowledge of dental insurance verification and billing procedures.
• Excellent verbal and written communication skills.
• Strong organizational skills in a fast-paced environment.
• Bilingual in English and Spanish is a plus.
• Professional, compassionate, and patient-focused demeanor.

Responsibilities

• Greet and check in patients, creating a warm and welcoming front office experience
• Schedule, confirm, and manage patient appointments using dental practice management software
• Answer incoming calls, respond to patient inquiries, and relay messages to clinical staff
• Verify dental insurance benefits and process claims accurately and efficiently
• Collect and post patient payments, co-pays, and account balances
• Maintain and update accurate patient records and medical histories
• Coordinate with dental assistants and hygienists to ensure smooth patient flow

Skills

Dental front office experience

Dentrix software

Insurance verification

Communication skills

Bilingual: English/Spanish

Organizational skills

Professional, compassionate demeanor

Tools

Dentrix

Job description

La Habra Smiles Dental in La Habra, CA is seeking a friendly Dental Front Desk Receptionist to greet patients, manage appointments, and support the clinical team. The ideal candidate will have front office experience in a dental/medical setting, familiarity with Dentrix, and strong communication skills.

Responsibilities include verifying insurance, processing claims, collecting payments, and maintaining patient records to ensure a smooth patient flow in a busy practice.