Dental Front Desk & Scheduling Specialist

Mallory-Community-Health; Lexington (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Mallory Community Health Center Family Dental Clinic seeks a Dental Front Desk/Receptionist I to be the welcoming first contact for patients. You will handle registration, scheduling, payer verification, payments, and documentation in the EHR and practice-management system, while supporting the dentist and clinical team to improve patient access and experience.

Ideal candidates have an AA degree or a HS diploma with relevant experience, strong communication, and a customer-service orientation.

Qualifications

• AA Degree or equivalent combination considered; HS diploma with higher experience acceptable.
• Proficient in electronic health records and dental practice-management systems.
• Knowledge of insurance verification, patient registration, and scheduling workflows.
• Ability to explain financial responsibilities and sliding-fee options to patients.

Responsibilities

• Greet patients, register and check in/out, update demographics and payer information.
• Build and manage the dental schedule, monitor openings, cancellations, and confirmations.
• Coordinate treatment plans with the Dentist and staff, and follow up on outstanding care.
• Verify eligibility and explain patient financial responsibilities; collect payments and document accurately.
• Coordinate referrals and pediatric scheduling with relevant departments; maintain HIPAA-compliant records.
• Input and update patient information in Athena, Dentrix, and other systems; generate encounters as required.
• Participate in team meetings and ensure compliance with privacy, safety, and billing policies.

Skills

Interpersonal skills

Customer service

Communication

HIPAA compliance

Scheduling

Teamwork

Education

AA Degree in Business/Technical field

High School Diploma/GED + 3 years experience

Tools

Athena

Dentrix

Job description

Mallory Community Health Center Family Dental Clinic seeks a Dental Front Desk/Receptionist I to be the welcoming first contact for patients. You will handle registration, scheduling, payer verification, payments, and documentation in the EHR and practice-management system, while supporting the dentist and clinical team to improve patient access and experience.

Ideal candidates have an AA degree or a HS diploma with relevant experience, strong communication, and a customer-service orientation.