Dental Front Desk Pro: Full-Time Patient Experience

Bright Direction Dental LLC; Lansing (MI); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

401(k) with company match

Job summary

Oakhill Dental Associates in Lansing, MI is seeking a full-time Front Desk Coordinator to manage front desk activities, greet patients, schedule appointments, verify insurance, and support other areas as needed.

The ideal candidate will be friendly, professional, have strong communication skills, work well in a team, and ensure a smooth patient experience while maintaining accurate records and timely follow-ups.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Coordinate and schedule appointments based on dentist availability; send reminders and manage cancellations or rescheduling.

Skills

Front desk experience

Customer service

Communication skills

Organization

Education

High school diploma or equivalent

Tools

Dental office software

Office applications

Job description

Oakhill Dental Associates in Lansing, MI is seeking a full-time Front Desk Coordinator to manage front desk activities, greet patients, schedule appointments, verify insurance, and support other areas as needed.

The ideal candidate will be friendly, professional, have strong communication skills, work well in a team, and ensure a smooth patient experience while maintaining accurate records and timely follow-ups.