Dental Front Desk Pro: Elevate Patient Experience

Affordable Care, LLC; Gastonia (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive training

Health and dental insurance

Paid holidays

Paid vacation

Paid time off

Insurance options

Job summary

Affordable Dentures & Implants is seeking a friendly, organized Dental Front Desk Coordinator to be the first point of contact for our patients in Gastonia, NC. You will deliver outstanding customer service and manage daily front office operations to ensure a smooth patient flow.

The role includes scheduling, payments, insurance coordination, and supporting the clinical team. Comprehensive training and benefits are provided as part of joining our experienced dental practice.

Qualifications

• 2+ years of dental front office or receptionist experience.
• Experience scheduling patients in a dental practice.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing full dental insurance processes (verification, claims, pre-auths, posting).
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Team-first attitude and dependable collaboration.
• Chairside assisting or oral surgery experience is a plus.

Responsibilities

• Welcome patients with professionalism and compassion.
• Check patients in and out while maintaining efficient flow.
• Schedule, confirm, and coordinate appointments.
• Answer calls and respond to patient inquiries about treatment, scheduling, pricing, financing, and policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit.
• Assist patients with insurance documentation and claim information.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Teamwork mindset

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants is seeking a friendly, organized Dental Front Desk Coordinator to be the first point of contact for our patients in Gastonia, NC. You will deliver outstanding customer service and manage daily front office operations to ensure a smooth patient flow.

The role includes scheduling, payments, insurance coordination, and supporting the clinical team. Comprehensive training and benefits are provided as part of joining our experienced dental practice.