Dental Front Desk Coordinator: Patient Care & Scheduling

Affordable Care, LLC; Kinston (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Training provided

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid vacation

PTO benefits

Job summary

Affordable Dentures & Implants in North Carolina is seeking a Dental Front Desk Coordinator to deliver outstanding patient service and keep the front office running smoothly. As the first contact, you will welcome patients, schedule appointments, process payments, verify insurance with CareCredit, and support the dental team.

This role offers comprehensive training, competitive pay, and opportunities for career growth in a supportive, team-oriented practice.

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Experience scheduling patients in a dental practice.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including verification, claim follow-up, and patient communication.
• Excellent customer service and communication skills.

Responsibilities

• Welcome patients with professionalism and compassion, creating a strong first impression.
• Check patients in and out, maintaining efficient patient flow.
• Schedule, confirm, and coordinate appointments.
• Answer calls and respond to inquiries regarding treatment, scheduling, pricing, financing, and policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claims information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies; prepare reports and paperwork.
• Maintain a clean, welcoming reception area; assist clinical team as needed.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants in North Carolina is seeking a Dental Front Desk Coordinator to deliver outstanding patient service and keep the front office running smoothly. As the first contact, you will welcome patients, schedule appointments, process payments, verify insurance with CareCredit, and support the dental team.

This role offers comprehensive training, competitive pay, and opportunities for career growth in a supportive, team-oriented practice.