Scheduling Coordinator

Lincoln Memorial University; Morristown, Northern (TN, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincoln Memorial University in Morristown, TN is seeking a Scheduling Coordinator to manage patient appointments and data entry within the EHR system. You will explain treatments, coordinate with the clinic team, and optimize daily, weekly, and monthly schedules while ensuring HIPAA compliance and accurate treatment plans.

The role involves handling phone calls, assisting patients with financial arrangements, and using clinic scheduling guidelines to maintain productive operations at the

Qualifications

• 2 years dental office experience or comparable healthcare/financial admin experience.
• High school diploma or equivalent.
• Must lift up to 25 pounds and spend long periods standing or sitting.

Responsibilities

• Schedule and confirm patient appointments; explain treatments to patients.
• Maintain and monitor accurate EHR data including treatment plans and appointments.
• Handle incoming calls to schedule/answer questions using provided scripts.
• Proficient use of clinic EHR software and scheduling guidelines.
• Oversee daily/weekly/monthly schedules and chair utilization for the clinic.
• Communicate with patients about financial arrangements and ensure signed treatment plans.

Skills

Scheduling

EHR

HIPAA

Patient communication

Data entry

Education

High School Diploma or equivalent

Tools

EHR software

Clinic scheduling software

Job description

As a Scheduling Coordinator, you are responsible for scheduling patient appointments, handling phone calls, and ensuring accurate data entry in the Electronic Health Record ( EHR ) system. Key tasks include explaining treatments to patients, scheduling and confirming appointments, and maintaining accurate treatment plans and appointment data. The Scheduling Coordinator optimizes daily, weekly, and monthly patient schedules, discusses financial arrangements, and presents financing options. Knowledge and compliance with CDC , HIPAA , OSHA , and other regulations is essential. Your ability to communicate effectively is crucial for collaborating with the clinic team to meet the needs of both students and patients

Required Qualifications

2 years dental office experience, or comparable healthcare or financial administration experience. High school diploma or equivalent. Must be able to lift up to 25 pounds and spend long periods of time standing or sitting

Preferred Qualifications

Physical Demands

Campus

Campus Morristown

Job Duty

This position requires a working knowledge of dentistry to assist the Faculty Team Leader, student dentist and clinic faculty and staff in explaining treatments to patients

Job Duty

Responsible for scheduling DMD student patient appointments. Facilitate patient check-in and check-out with front desk team and building security staff

Job Duty

Handle incoming phone calls to schedule appointments, take messages for students and clinic staff and answer questions as needed. Use phone scripts provided for new patient, emergency or appointment cancellation calls

Job Duty

Become proficient in using clinic EHR software.

Job Duty

Oversee the patient schedule to ensure efficient daily, weekly, and monthly schedule and chair utilization, following clinic scheduling guidelines

Job Duty

Maintain and monitor the accuracy of EHR data, including treatment plan and appointment data entered by students

Job Duty

Efficiently track daily, weekly, and monthly progress on group/student production/collection goals to maintain productive clinic operations

Job Duty

Present a warm, confident, compassionate, and professional appearance and demeanor, whether on the phone or in person. Exemplify a caring attitude, cheerfulness, and eagerness to help.

Job Duty

Communicate directly with patients; confirm patient appointments for the next day and monitor text and email communication systems periodically throughout the day

Job Duty

Speak with patients regarding financial arrangements; ensure that all patients seen have a signed treatment plan with firm financial arrangements in their EHR before scheduling the next appointment. Seek guidance from the Clinic Manager or Patient Care Coordinator if a patient is unable to pay.

Job Duty

Assist patients with outgoing referrals to specialists or medical professionals for treatment or consultation; coordinate care with the patient s student dentist/Faculty Lead.

Job Duty

Complete CareCredit training and be prepared to present financing information to patients

Job Duty

Regularly monitor open treatment per student, including past due recall, in conjunction with the Clinical Supervisor and Faculty Lead to maintain student competencies

Job Duty

Display a keen ability to multi-task, be a self-starter and consistently take the initiative

Job Duty

Ensure practice compliance with all CDC , HIPAA , OSHA and Fair Debt Collection Practices Act guidelines and regulations

Job Duty

Follow practice protocols for patient financial arrangements and seek assistance from supervisors as needed

Job Duty

Respond to patient inquiries to ensure patient satisfaction

Job Duty

Collaborate with front office and clinical team to ensure student and patient requirements are met

Job Duty

Review management reports to improve schedule performance

Job Duty

Assist with tracking student attendance.

Job Duty

Actively participate in emergency protocols for codes and drills (medical, security, fire, weather, safety, etc.

Job Duty

Perform other duties as assigned

Posting Number

Posting Number S05272P

Job Open Date

Job Open Date 05/07/2026

Job Close Date

Job Close Date 10/31/2026

Open Until Filled

No

Special Instructions Summary

About the Institution

Lincoln Memorial University is a values-based learning community dedicated to providing educational experiences in the liberal arts and professional studies. The main campus is located in Harrogate, Tennessee. For more information about employment opportunities, contact the Office of Human Resources at 423-869-7112 or [e-mail] .

AA/EEO Statement

Lincoln Memorial University is an Equal Opportunity education institution. Lincoln Memorial University prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, veteran status, military status, pregnancy, sexual orientation, marital status, parental status, gender, gender identity, gender expression, and genetic information in all University programs and activities.

The University will conduct criminal background checks on all employees. Background checks may include but are not limited to confirmation of the individual’s identity, credit information, motor vehicle driving record, review of an individual’s criminal conviction record (if any), verification of any license, and certificate or degree required for the position.

Required fields are indicated with an asterisk (*).