Dental Clinic Front Desk & Access Coordinator

Lyon College; Little Rock (AR); On-site; USD 32,000 - 38,000; Full time

Job summary

Lyon College invites applications for a Dental School Access Coordinator to manage front-desk operations for the School of Dental Medicine Clinics in Little Rock. You will answer calls, greet patients, route inquiries, and support scheduling and administrative workflows in a fast-paced clinical environment.

The role requires excellent communication, strong organizational skills, and the ability to handle sensitive information with discretion, ensuring professional, courteous service and accurate

Qualifications

• Excellent verbal communication and professional telephone etiquette.
• Ability to manage high call volume with accuracy and courtesy.
• Strong interpersonal skills for interacting with patients, visitors, and staff.
• Ability to route calls/messages appropriately and determine urgency.
• Strong organizational skills and attention to detail for messages and scheduling.
• Basic computer proficiency and ability to learn scheduling systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Answer a high volume of incoming calls professionally.
• Route calls to appropriate faculty, staff, or departments.
• Take clear messages and ensure timely delivery.
• Greet patients and visitors and direct them to the right clinic or waiting area.
• Provide information on clinic hours, locations, services, and procedures.
• Direct appointment inquiries to the appropriate personnel.
• Maintain organized reception area and logs of communications.
• Escalate urgent or unresolved issues to the supervisor.
• Assist with clerical tasks supporting clinic operations.

Skills

Verbal communication

Multitasking

Interpersonal skills

Call routing

Organizational skills

Discretion

Computer literacy

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Lyon College invites applications for a Dental School Access Coordinator to manage front-desk operations for the School of Dental Medicine Clinics in Little Rock. You will answer calls, greet patients, route inquiries, and support scheduling and administrative workflows in a fast-paced clinical environment.

The role requires excellent communication, strong organizational skills, and the ability to handle sensitive information with discretion, ensuring professional, courteous service and accurate