Dental Front Desk & Patient Experience Specialist - Hybrid

University of Michigan; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

The University of Michigan School of Dentistry in Ann Arbor is seeking a patient services coordinator to support front desk operations, check-in/out, and routine clinical flow. Responsibilities include greeting patients, confirming appointments, collecting payments, handling inquiries, and coordinating with clinic staff.

Candidates should have a High School diploma, strong communication, and experience with basic software.

Qualifications

• High School diploma or GED required.
• 1+ years of work experience.
• Ability to communicate with diverse populations including staff, faculty, students, and patients.
• Ability to understand insurance copay information.
• Proficient with basic computer software and email.
• Maintain confidentiality of patient information.
• Professional and positive interactions with patients and staff.

Responsibilities

• Check in/Out on a floor for all clinics.
• Greet patients/visitors and direct them to the appropriate area.
• Confirm appointments, obtain general consent, and collect payments.
• Collect cash/credit card payments following clinic guidelines.
• Reconcile clinic cash and credit card transactions daily.
• Provide patients with necessary paperwork to fill out with the provider.
• Direct patients who have not pre-registered to registration staff.
• Routine checks on patients or families with extended wait times and communicate wait times.

Skills

Communication skills

Customer service

Confidentiality

Technology proficiency

Professional demeanor

Education

High School diploma or GED

Tools

Epic software

Patient management system

Job description

The University of Michigan School of Dentistry in Ann Arbor is seeking a patient services coordinator to support front desk operations, check-in/out, and routine clinical flow. Responsibilities include greeting patients, confirming appointments, collecting payments, handling inquiries, and coordinating with clinic staff.

Candidates should have a High School diploma, strong communication, and experience with basic software.