Patient Services Associate - Information Desk

The-University-of-Michiga; Ann Arbor (MI); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Generous paid time off

Retirement plan with employer match

Health insurance

Life insurance

Work-life programs and child care

Job summary

The University of Michigan School of Dentistry is seeking a Patient Services Associate to deliver essential front-desk and clerical support for patients. Responsibilities include check-in/out, appointment scheduling, and handling patient records with confidentiality.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced clinical environment. Hybrid work options may be available with schedule flexibility.

Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• Experience in a medical or dental setting preferred.
• Excellent customer-service and communication skills.

Responsibilities

• Check In/Out: maintain patient records and verify information, including demographics and insurance.
• Accept payments and issue receipts following guidelines.
• Assist with appointment scheduling, pre-arrival, and patient flow to ensure efficient visits.
• Provide copies of remaining paperwork to patients and support confidentiality requirements.

Skills

Clear verbal and written communication

Basic computer skills

Multitask in fast-paced environment

Communicate with diverse populations

Maintain patient confidentiality

Excellent organization

Professional demeanor

Understanding of insurance copayment

Education

High school diploma or equivalent

Job description

Extended Site Maintenance

We are performing updates and maintenance to our applicant experience. As a result, the site will be unavailable Saturday, October 31st at 9pm EST through Sunday, November 1st at 8:00am EST. During this outage period, applications for job postings can not be submitted.

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Mission Statement of the University of Michigan School of Dentistry:
Enhancing health through education, service, advocacy, research, and discovery.

Vision:
As a global leader in integrated health, we drive innovation through groundbreaking research and transformative education, preparing future-ready leaders to deliver equitable, exceptional care and advance the dental profession.

Core Values:

• Compassion:
  We approach each interaction with collegiality, empathy, and professionalism, recognizing the unique contributions of each individual.
• Leadership:
  We empower each person to lead and contribute to our shared goals.
• Excellence:
  We uphold high standards and drive progress in healthcare.
• Responsibility:
  We promote integrity, professionalism, and accountability to ensure ethical decision-making.
• Trust:
  We commit to an honest, transparent environment that fosters healthy relationships.
• Creativity:
  We approach problems with bold thinking by crafting innovative solutions that benefit our community.
• Belonging:
  We embrace and celebrate our diverse community by fostering a sense of inclusion and belonging.

Job Summary

The University of Michigan School of Dentistry , founded in 1875 in Ann Arbor, is a top-ranked, world-renowned institution for dental education, research, and clinical care. It consistently ranks among the top dental schools globally, offering DDS, dental hygiene, and advanced graduate programs, including a unique program for internationally trained dentists.
As a Patient Services Associate, you will provide basic customer service and clerical support to patients in the School of Dentistry, including, but not limited to, the following responsibilities.

Responsibilities*

Check In/Out
Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy
regulations (HIPAA).
Accurately verify patient information, including demographic details, medical history, and insurance
coverage.
May collect cash and credit card payments from patients using established guidelines to determine patient
pay portion and provide a payment receipt.
Provide customer service to patients by facilitating business processes including appointment scheduling,
check-in and check-out, and pre-arrival.
Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.
Provide patients with copies of any remaining paperwork

Customer Services
Routine checks on patients or families with extended wait times; monitor the waiting room and intervene when necessary); communicate with respective clinic staff to update patients regarding wait time status.
Respond to patient/visitor requests and complaints.

Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.
Audit/housekeeping tasks during downtime: Reporting
Routine checks of email inboxes and responding in when appropriate.
Creating patient charts.
Completing payment adjustment forms

Required Qualifications*

• Graduation from high school or an equivalent combination of education and experience.

Skills You Have

• Clear verbal and written communication
• Basic computer skills
• Ability to multitask in a fast-paced clinical environment.
• Ability to communicate with diverse populations
• Ability to maintain patient confidentiality.
• Excellent organization skills and attention to detail.
• Enthusiasm, dependability, initiative, and prioritization skills.
• Professional and positive demeanor.
• Understanding of insurance copayment information.

Desired Qualifications*

• Experience scheduling in a medical or dental health care environment
• Experience in entering patient information in an electronic health information system
• Demonstrated cashiering and reconciliation experience

Why Work at Michigan?

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance
• Life insurance
• Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

Monday - Friday, hours to be determined

Work Locations

School of Dentistry, 1011 N. University Ave, Ann Arbor, MI 48109

Additional Information

We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

284938

Working Title