Dental Front Desk & Patient Experience Coordinator

Brushandfloss; Rocky Mount, Northern (NC, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Brushandfloss is seeking a Patient Coordinator to support front-office operations in Rocky Mount, NC. This non-clinical role emphasizes scheduling, insurance verification, payments, and accurate patient data for billing and reporting.

The ideal candidate will have strong customer service, excellent communication, and the ability to multitask in a fast-paced environment while maintaining confidentiality.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Ability to work in a fast-paced environment and manage competing priorities.
• Strong communication and confidentiality of information essential.
• Dental or medical front desk experience preferred.

Responsibilities

• Greet and assist patients to ensure a positive front-office experience.
• Check-in and check-out patients; ensure accurate information in the patient management software.
• Collect co-payments and balance registers daily.
• Monitor and respond to office emails and voicemails.
• Coordinate scheduling for same-day or next-day appointments.
• Verify insurance and handle pre-authorizations.
• Support Office Manager with end-of-day processes and escalation when needed.

Skills

Customer service experience

Strong communication skills

Strong computer skills

Organizational skills

Ability to multi-task

Teamwork

Education

High school diploma or equivalent

Job description

Brushandfloss is seeking a Patient Coordinator to support front-office operations in Rocky Mount, NC. This non-clinical role emphasizes scheduling, insurance verification, payments, and accurate patient data for billing and reporting.

The ideal candidate will have strong customer service, excellent communication, and the ability to multitask in a fast-paced environment while maintaining confidentiality.