Dental Front Desk & Patient Experience Coordinator

The Smilist Dental; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Professional development opportunities

Competitive compensation

Supportive team environment

Job summary

The Smilist Dental in Staten Island, NY is seeking a reliable, friendly Patient Coordinator to join our welcoming front desk team. You will be the first point of contact for patients, manage calls and messages, verify insurance details, and help keep records accurate.

You’ll coordinate check-ins, assist with payments, schedule appointments, and collaborate with the clinical staff to maintain a smooth daily flow.

Qualifications

• Previous experience as a dental or medical receptionist.
• Dentrix experience preferred, but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Friendly, professional and patient-focused attitude.
• Collaborative mindset and willingness to contribute to the success of the entire organization.
• Comfort discussing appointment scheduling, insurance information, and patient payments

Responsibilities

• Welcome and assist patients, creating a warm first impression.
• Handle front desk communications: calls, inquiries, messages, and professional communication with patients and team.
• Coordinate patient check-in: verify information, confirm insurance, keep records up to date.
• Support payment collection and front-office financial transactions.
• Keep the office organized with accurate administrative records.
• Support the patient schedule and minimize gaps in the calendar.
• Collaborate with the clinical team to keep the schedule running efficiently.
• Contribute to practice growth by guiding patients through visits and visits continuity.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Tools

Dentrix

Job description

The Smilist Dental in Staten Island, NY is seeking a reliable, friendly Patient Coordinator to join our welcoming front desk team. You will be the first point of contact for patients, manage calls and messages, verify insurance details, and help keep records accurate.

You’ll coordinate check-ins, assist with payments, schedule appointments, and collaborate with the clinical staff to maintain a smooth daily flow.