Dental Front Desk Coordinator for Patient Experience

Paycom - ATS; Union (NJ); On-site; USD 29,000 - 34,000; Full time

Job summary

Eastern Dental of Union LLC in Union, NJ, is hiring a Dental Receptionist for a full-time, on-site role. The position pays $21.00–$25.00 per hour and involves greeting patients, answering phones, scheduling appointments, posting charges, and maintaining a welcoming front desk area.

Experience in dental/healthcare settings and strong customer service skills are required, along with excellent communication and multitasking abilities. Insurance knowledge and Denticon experience are preferred.

Qualifications

• Experience answering the telephone in a professional environment.
• Experience in the Dental or Healthcare Industry is required.
• Proven customer service skills.
• Strong communication and multi-tasking skills.
• Knowledge of insurance plans preferred.
• Experience with Denticon is preferred.

Responsibilities

• Acknowledge and greet patients upon arriving and leaving.
• Respond to patient questions and/or concerns and elevate if needed.
• Answering telephones, schedule and confirm appointments and manage front desk voicemail.
• Follow up on no shows and cancellation of appointments.
• Register patients from sign in sheet.
• Post charges and payments to patient accounts.
• Maintain the waiting area for patients.
• Perform other tasks as necessary.

Skills

Phone answering

Customer service

Communication

Multi-tasking

Insurance knowledge

Tools

Denticon

Job description

Eastern Dental of Union LLC in Union, NJ, is hiring a Dental Receptionist for a full-time, on-site role. The position pays $21.00–$25.00 per hour and involves greeting patients, answering phones, scheduling appointments, posting charges, and maintaining a welcoming front desk area.

Experience in dental/healthcare settings and strong customer service skills are required, along with excellent communication and multitasking abilities. Insurance knowledge and Denticon experience are preferred.