Dental Front Desk & Patient Concierge

Webster Dental Care; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Webster Dental Care in Chicago’s Edison Park is seeking a friendly Patient Services Representative to be the first point of contact for patients. The role involves greeting visitors, answering calls, scheduling appointments, and handling front-desk operations to keep the office running smoothly.

Ideal candidates have prior dental front-office experience, strong communication skills, and comfort with payments and patient balances.

Qualifications

• Previous dental or medical front-office experience preferred.
• Strong customer service and communication skills.
• Professional and friendly phone etiquette.
• Comfortable handling payments and discussing patient balances.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy office environment.
• Experience with Dentrix is a plus.

Responsibilities

• Greet patients and provide a welcoming, professional experience
• Answer incoming phone calls and assist patients with questions and appointment needs
• Schedule, confirm, and reschedule patient appointments
• Check patients in and out accurately and efficiently
• Collect patient payments, copays, and outstanding balances
• Verify and update patient demographic and insurance information
• Assist with insurance eligibility and benefit verification
• Maintain accurate patient records and documentation
• Monitor the schedule and communicate changes to team members
• Help fill openings and maintain a productive patient schedule
• Communicate effectively with doctors, hygienists, dental assistants, and other front-office team members
• Respond to patient questions and concerns professionally and courteously
• Follow established office policies and procedures
• Assist with other administrative and front-office responsibilities as needed

Skills

Front desk experience

Customer service

Phone etiquette

Tools

Dentrix

Scheduling software

Job description

Webster Dental Care in Chicago’s Edison Park is seeking a friendly Patient Services Representative to be the first point of contact for patients. The role involves greeting visitors, answering calls, scheduling appointments, and handling front-desk operations to keep the office running smoothly.

Ideal candidates have prior dental front-office experience, strong communication skills, and comfort with payments and patient balances.