Dental Front Desk & Patient Care Specialist

Towncare Dental Partnership; Vinton (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability benefits

401(k) plan

Modern dental technology

Team-oriented work environment

Job summary

Cross, Lavinder, Quinn, & Park Family Dentistry in Virginia is seeking a Patient Service Representative to join our clinical team. You will answer phones, schedule appointments, greet patients, and assist with treatment planning by enabling flexible financial arrangements while supporting staff and the Office Manager.

The ideal candidate has experience in a health-care office, knowledge of insurance plans, strong customer service, and a willingness to learn in a team-focused environment with

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred.
• Knowledge of insurance plans (HMO/PPO), is a plus.
• Experience answering telephone
• Must have exceptional customer service skills.

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Customer service

Telephone experience

Dental/medical office experience

Insurance knowledge

Job description

Cross, Lavinder, Quinn, & Park Family Dentistry in Virginia is seeking a Patient Service Representative to join our clinical team. You will answer phones, schedule appointments, greet patients, and assist with treatment planning by enabling flexible financial arrangements while supporting staff and the Office Manager.

The ideal candidate has experience in a health-care office, knowledge of insurance plans, strong customer service, and a willingness to learn in a team-focused environment with