Dental Front Desk & Patient Care Coordinator

North American Dental Group; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical plan options

401(k) retirement plan

Paid time off & holidays

Employee discount program

Job summary

Refresh Dental in Pittsburgh, PA, seeks a Front Desk Coordinator to be the welcoming face of the practice. You will manage calls, schedule appointments, verify insurance, and communicate treatment plans with empathy, helping patients feel valued from check-in through checkout.

Ideal candidates bring 1–5 years of dental or customer service experience, familiarity with dental software and MS Office, and strong organizational and multitasking skills to support a smooth patient experience.

Qualifications

• High School Diploma or equivalent required; an Associate's degree is preferred.
• 1–5 years in customer service, insurance, or dental office experience is preferred.
• Familiarity with dental software and Microsoft Office; quick to learn new programs.
• Strong communication, organization, and multitasking abilities.

Responsibilities

• Handle financial tasks including co-pay collection, insurance verification, and daily reporting.
• Perform administrative duties such as sorting mail, scanning, and photocopying.
• Answer calls, provide information, and schedule, verify, and confirm appointments.
• Explain dental procedures and policies clearly to patients.
• Present financial arrangements and policies with professionalism and empathy.
• Manage appointments, cancellations, no-shows, and late arrivals to keep the schedule flowing.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

Refresh Dental in Pittsburgh, PA, seeks a Front Desk Coordinator to be the welcoming face of the practice. You will manage calls, schedule appointments, verify insurance, and communicate treatment plans with empathy, helping patients feel valued from check-in through checkout.

Ideal candidates bring 1–5 years of dental or customer service experience, familiarity with dental software and MS Office, and strong organizational and multitasking skills to support a smooth patient experience.