Front Desk Coordinator

North American Dental Group; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical plan options

401(k) retirement plan

Paid time off & holidays

Employee discount program

Job summary

Refresh Dental in Pittsburgh, PA, seeks a Front Desk Coordinator to be the welcoming face of the practice. You will manage calls, schedule appointments, verify insurance, and communicate treatment plans with empathy, helping patients feel valued from check-in through checkout.

Ideal candidates bring 1–5 years of dental or customer service experience, familiarity with dental software and MS Office, and strong organizational and multitasking skills to support a smooth patient experience.

Qualifications

• High School Diploma or equivalent required; an Associate's degree is preferred.
• 1–5 years in customer service, insurance, or dental office experience is preferred.
• Familiarity with dental software and Microsoft Office; quick to learn new programs.
• Strong communication, organization, and multitasking abilities.

Responsibilities

• Handle financial tasks including co-pay collection, insurance verification, and daily reporting.
• Perform administrative duties such as sorting mail, scanning, and photocopying.
• Answer calls, provide information, and schedule, verify, and confirm appointments.
• Explain dental procedures and policies clearly to patients.
• Present financial arrangements and policies with professionalism and empathy.
• Manage appointments, cancellations, no-shows, and late arrivals to keep the schedule flowing.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

Front Desk Coordinator

Location: Refresh Dental - Pittsburgh, PA

Job Type: Full-time

About Us

At Refresh Dental, we believe exceptional patient care starts with exceptional people. We are proud to create a welcoming, team-oriented environment where employees are valued, supported, and encouraged to grow professionally. Whether you are an experienced dental professional or looking to take the next step in your career, you'll find opportunities to make a meaningful impact on patients' lives while working alongside a dedicated team committed to excellence in oral healthcare.

Why Join Our Team?

We pride ourselves on combining individuality, expertise, and teamwork to provide exceptional group dentistry. If you're passionate about improving oral health and creating satisfied patients, we invite you to join us in redefining the culture of dentistry.

Your Work Schedule

Monday-Thursday: 7:45am-5:00pm

Every other Friday: 7:45am-1:00pm

Your Role as a Front Desk Coordinator

As a Front Desk Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You'll Need To Succeed

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Benefits & Perks

• Health & Wellness: Comprehensive suite of benefits to promote health and financial security such as medical plan options through a Health Reimbursement Arrangement (HRA) called the Custom Health Option and Individual Care Expense (CHOICE) program.
• Financial Security: 401(k) retirement savings plan; Voluntary Life and Disability Insurance and access to investment advisors at no additional expense for added peace of mind.
• Work-Life Balance: Generous Paid Time Off (PTO) & paid holidays to refresh and recharge.
• Extras & Incentives: Employee Discount Program on products/services, Team Member Assistance Program (EAP) and lucrative Employee Referral Program rewards when you help grow our team.

Equal Opportunity Employer

We embrace diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

North American Dental Group-branded practices are independently operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

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