Dental Front Desk Leader: Patient Experience & Scheduling

Straine; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Straine is seeking a friendly Dental Front Desk Administrator to join our team. You will manage patient check-in/out, handle calls, verify insurance, and support billing and scheduling to ensure a smooth patient flow.

In this role you’ll collaborate with dentists and staff to deliver excellent service, maintain records, and uphold HIPAA standards in a fast-paced dental office environment.

Qualifications

• High school diploma or equivalent.
• Strong communication, customer service, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and remain professional in a busy office environment.
• Proficiency with computers, email, scheduling systems, and general office applications.
• Dependable, punctual, and committed to providing exceptional patient care.

Responsibilities

• Welcome patients with a friendly, professional experience from check-in to check-out.
• Answer incoming calls, respond to inquiries, and manage messages promptly.
• Verify and update patient demographics, contact details, and insurance information.
• Communicate appointment reminders, policies, and treatment follow-ups.
• Address questions and concerns with professionalism and empathy.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Maintain provider schedules to maximize efficiency and minimize gaps.
• Follow up on outstanding treatment plans and continuing care visits.
• Coordinate with clinical staff to ensure smooth patient flow.
• Verify insurance eligibility, coverage, and benefits.
• Submit insurance claims and assist with follow-up and resolution.
• Explain treatment estimates and patient financial responsibilities.
• Collect copayments and payments for services.
• Assist with billing inquiries and account adjustments.
• Support daily payment reconciliation and financial reporting.
• Maintain confidential electronic patient records.
• Process patient forms, insurance documents, referrals, and correspondence.
• Ensure HIPAA compliance and confidentiality.

Skills

Strong communication

Customer service

Interpersonal skills

Excellent organization

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Tools

Dental practice management software

Job description

Straine is seeking a friendly Dental Front Desk Administrator to join our team. You will manage patient check-in/out, handle calls, verify insurance, and support billing and scheduling to ensure a smooth patient flow.

In this role you’ll collaborate with dentists and staff to deliver excellent service, maintain records, and uphold HIPAA standards in a fast-paced dental office environment.