Dental Front Desk Coordinator - Patient Experience Champion

North American Dental Group; Steubenville (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive PTO

401k

Career growth

Friendly team atmosphere

Job summary

North American Dental Group partners with local practices to deliver patient-first dental care in Steubenville, Ohio. The Front Desk Coordinator will support front-office operations, verify insurance, schedule appointments, collect payments, and help patients feel welcomed.

You will work Monday through Thursday, with some Fridays, ensuring smooth daily operations and a compassionate, efficient patient experience.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and MS Office; willingness to learn new programs.

Responsibilities

• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
• Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients and collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Skills

Dependable

Quality control

Insurance verification

End of day reports

Patient service

Phone etiquette

Education

High School Diploma or equivalent

Tools

Dental software

Microsoft Office

Job description

North American Dental Group partners with local practices to deliver patient-first dental care in Steubenville, Ohio. The Front Desk Coordinator will support front-office operations, verify insurance, schedule appointments, collect payments, and help patients feel welcomed.

You will work Monday through Thursday, with some Fridays, ensuring smooth daily operations and a compassionate, efficient patient experience.