Dental Front Desk & Patient Experience Coordinator

North American Dental Group (NADG); Sylvania (OH); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

401(k)

Continuing education opportunities

Inclusive, dynamic environment

Résumé du poste

North American Dental Group is seeking a Front Desk Coordinator at Corner Dental in Sylvania, OH. You will be the welcoming face and voice of the practice, ensuring patients feel valued from the moment they walk in.

This full-time role supports smooth daily operations with strong organizational and multitasking skills. Responsibilities include handling payments, insurance verification, scheduling, and clear communication of procedures and policies to patients.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsabilités

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Connaissances

Customer service

Dental terminology

Multitasking

Communication

Formation

High School Diploma

Associate's degree preferred

Outils

Microsoft Office

Dental software

Description du poste

North American Dental Group is seeking a Front Desk Coordinator at Corner Dental in Sylvania, OH. You will be the welcoming face and voice of the practice, ensuring patients feel valued from the moment they walk in.

This full-time role supports smooth daily operations with strong organizational and multitasking skills. Responsibilities include handling payments, insurance verification, scheduling, and clear communication of procedures and policies to patients.