Dental Front Desk Coordinator - Growth, Benefits & Patient Impact

North American Dental Group; Steubenville (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

North American Dental Group is seeking a Front Desk Coordinator in Steubenville, OH to deliver patient‑centered care with a warm, empathetic approach. You will verify benefits, schedule appointments, explain procedures, and handle financial policies while maintaining a welcoming front desk experience.

Ideal candidates have 1–5 years in customer service or dental offices, familiarity with dental software, and proficiency in Microsoft Office; a high school diploma is required with an associate's

Qualifications

• High School Diploma or equivalent; Associate's degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; willingness to learn new programs.

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Skills

Customer service

Insurance verification

Dental experience

Education

High School Diploma or equivalence

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator in Steubenville, OH to deliver patient‑centered care with a warm, empathetic approach. You will verify benefits, schedule appointments, explain procedures, and handle financial policies while maintaining a welcoming front desk experience.

Ideal candidates have 1–5 years in customer service or dental offices, familiarity with dental software, and proficiency in Microsoft Office; a high school diploma is required with an associate's